Summary
Overview
Work History
Education
Skills
Timeline
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Sheneika Sumler

Warren,Ar

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Results-driven General Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities.

Overview

2026
2026
years of professional experience
2004
2004
years of post-secondary education

Work History

General Manager

Retzer Resource(McDonald’s)
Dumas, Arkansas
09.2015 - Current
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Directed overall operations and strategic planning to achieve company objectives.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Supervised employees through planning, assignments, and direction.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Implemented successful business strategies to increase revenue and target new markets.

Shift Leader

Sonic
Warren, Ar
06.2003 - 04.2012
  • Reviewed time sheets for accuracy before submitting them for payroll processing.
  • Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
  • Monitored employee performance and provided feedback for improvement.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Scheduled team members for shifts based on business needs and customer demand.
  • Assisted in training new employees on shift operations.
  • Resolved customer complaints promptly and professionally.
  • Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Confirmed accuracy of daily sales reports before submitting them to management for review.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Adhered to all health code regulations while preparing food items for customers.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
  • Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.

General Manager

McDonald's Restaurant
Pine Bluff, AR

Education

Hampton High School
Hampton , Ar

Some College (No Degree) - Business

University of Arkansas At Pine Bluff
Pine Bluff, AR

Skills

  • Strategic planning
  • Operational efficiency
  • Vendor management
  • Financial analysis
  • Customer relationship management
  • Sales forecasting
  • Team leadership
  • Effective communication
  • Administrative skills
  • Customer relations
  • Staff management
  • Budgeting and cost control
  • Market growth
  • Motivation
  • Facility management
  • Schedule management
  • Goal setting
  • Microsoft Office Suite
  • Inventory Software
  • Point of Sales Software
  • Strong Leadership

Timeline

General Manager

Retzer Resource(McDonald’s)
09.2015 - Current

Shift Leader

Sonic
06.2003 - 04.2012

General Manager

McDonald's Restaurant

Hampton High School

Some College (No Degree) - Business

University of Arkansas At Pine Bluff

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Sheneika Sumler