Microsoft office /word/
Sheneka Harris
Lagrange,GA
Summary
Proven Material Handler and Customer Service Representative with a track record of enhancing operational efficiency at Yamaha Motor Manufacturing. Skilled in material handling and problem-solving, I excel in high-pressure environments, demonstrating a positive attitude and attention to detail. Achieved significant improvements in workflow and customer satisfaction, showcasing a commitment to excellence and teamwork. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
16
16
years of professional experience
Work History
Material Handler
Yamaha Motor Manufacturing
08.2020 - Current
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Used hand-held scanners and physical logs to accurately track item movements.
- Managed a team of material handlers to ensure optimal productivity, performance, and safety.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Maintained clean, orderly work environment free of hazards.
- Spearheaded the implementation of a new warehouse management system, improving overall operational efficiency.
Inspector in Quality Assurance and Quality Control
Live Oaks Millikan
01.2018 - 08.2020
- Provided training for new inspectors on proper inspection techniques, tools, and best practices, resulting in improved team performance.
- Exceeded productivity goals by efficiently prioritizing tasks based on deadlines while maintaining strict attention to detail during inspections.
- Acted as a liaison between departments to facilitate clear communication regarding product specifications and any necessary adjustments required due to non-conformance findings during inspections.
- Collaborated with engineering teams for the successful resolution of complex quality issues, ensuring product performance met or exceeded customer expectations.
- Maintained accurate records of all inspection activities, providing timely reporting to management on key performance indicators related to quality assurance efforts.
- Improved customer satisfaction ratings by ensuring the delivery of high-quality products through consistent adherence to quality control standards.
- Reduced manufacturing defects by conducting thorough inspections of raw materials, components, and finished products.
- Improved production processes with thorough quality control audits.
- Completed and processed paperwork and reports outlining proper and improper operations.
Production Line Worker
Advic's
01.2015 - 12.2016
- Followed safety protocols to prevent accidents and injuries to self and colleagues.
- Collaborated with other production workers to achieve smooth running of production line.
- Followed instructions to make products in line with customer specifications.
- Boxed, labeled, and transported items to support assembly operations.
- Contributed to overall team success by meeting daily production targets consistently.
- Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
- Resolved issues quickly to maintain productivity goals.
Customer Service Cashier
McDonald's
08.2012 - 11.2013
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Sales Associate
Maurice
09.2012 - 01.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Collaborated with team members to achieve monthly sales targets.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Provided comprehensive training sessions to new hires, enhancing their understanding of credit card features, benefits, and sales techniques.
- Collaborated with team members to develop innovative marketing strategies for promoting credit card products and services.
Customer Service Representative
Best Western Hotel
05.2008 - 08.2009
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Associate of Science - Pharmacy Technician
Ultimate Medical Academy - Clearwater
Clearwater, FL05.2021
No Degree - Nursing
Darton College
Albany 05.2015
High School Diploma -
Troup County High School
Lagrange, GA05.2010
Skills
Material Handling
Order Picking
Problem-solving abilities
Microsoft office
Call Center Operations
Positive Attitude
Shipping and receiving
Attention to Detail
Customer Service Representative
Paperwork Completion
Data Entry
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Paid time offWork-life balanceHealthcare benefitsFlexible work hoursWork from home optionPaid sick leave401k matchSoftware
Timeline
Material Handler
Yamaha Motor Manufacturing
08.2020 - Current
Inspector in Quality Assurance and Quality Control
Live Oaks Millikan
01.2018 - 08.2020
Production Line Worker
Advic's
01.2015 - 12.2016
Sales Associate
Maurice
09.2012 - 01.2013
Customer Service Cashier
McDonald's
08.2012 - 11.2013
Customer Service Representative
Best Western Hotel
05.2008 - 08.2009
Associate of Science - Pharmacy Technician
Ultimate Medical Academy - Clearwater
No Degree - Nursing
Darton College
High School Diploma -
Troup County High School
Similar Profiles
Derek AngelDerek Angel
Continuous Improvement Technician at Yamaha Motor Manufacturing CorporationContinuous Improvement Technician at Yamaha Motor Manufacturing Corporation
Huy LienHuy Lien
Assembly Line Worker at Yamaha Motor ManufacturingAssembly Line Worker at Yamaha Motor Manufacturing
Michael BoydMichael Boyd
Manufacturing Engineer P3 Subs & UGC at Yamaha Motor ManufacturingManufacturing Engineer P3 Subs & UGC at Yamaha Motor Manufacturing