SHENEKA MANCHESTER

•Oversaw patient check-in and check-out operations to streamline workflow.Coordinated administrative functions to improve patient satisfaction.

•Conducted thorough reviews of insurance documentation to maintain operational integrity.

•Facilitated payment collection for copays related to procedures and surgeries.

•Facilitated connections between clients and services. Supported team members in managing referral processes. Assisted in tracking referral outcomes for continuous improvement.

•Managed phone communications and coordinated appointment scheduling for procedures and surgeries.

•Assessed and communicated treatment strategies to align with patient health objectives.

• Maintain accurate patient records, ensuring HIPAA compliance and confidentiality
• Efficiently manage patient check-ins, insurance verifications, and payment collections
• Coordinate with healthcare staff to schedule appointments and address patient concerns
• Update electronic health records with precision, enhancing data accuracy
• Facilitate effective communication among medical teams, improving patient care
• Streamlined patient check-in processes, reducing wait times and improving overall patient satisfaction through efficient service.

• Verify and complete data for accurate claim adjudication, ensuring customer satisfaction.
• Resolve claim inconsistencies, adhering to guidelines for timely and correct contract application.
• Coordinate health benefits for Medicare beneficiaries, ensuring accurate primary payer identification.