Sheneka Myles
Mesquite,TX
Summary
Dynamic Customer Service Analyst with 15 years of experience in resolving customer inquiries and optimizing service processes. Proven track record of enhancing customer satisfaction through exceptional communication skills and innovative problem-solving techniques. Expertise in data analysis and reporting has consistently driven service improvements, ensuring high operational efficiency and client engagement. Committed to fostering positive customer experiences while leveraging analytical insights to inform strategic decisions.
Overview
16
16
years of professional experience
Work History
Customer Services Analyst
NCR Corporation
10.2021 - 12.2023
- Delivered multi-channel customer support, ensuring timely issue resolution.
- Documented client interactions in CRM, maintaining data integrity.
- Partnered with cross-functional teams to resolve escalated technical issues.
- Analyzed customer inquiries to identify patterns and improve service response strategies.
Implementation Sr. Specialist I – Quality
Chase Merchant Services
01.2018 - 01.2019
- Performed quality checks for merchant onboarding and compliance.
- Streamlined account setups to ensure accuracy and mitigate risk.
- Led initiatives to enhance transaction processing accuracy and efficiency within payment systems.
Activations Coordinator – Merchant Education
Chase Merchant Services
01.2010 - 01.2018
- Provided training and support for POS products, boosting activation success.
- Researched and resolved complex processing issues, enhancing retention.
Merchant Installations Specialist – Merchant Education
Chase Merchant Services
01.2008 - 01.2010
- Trained clients on POS devices and resolved installation issues.
- Supported sales managers and executives with account onboarding.
- Managed merchant relationships to ensure compliance with payment processing standards.
Education
Associate of Arts - Arts & Sciences
El Centro Community College
Dallas, TXSkills
- Customer Advocacy
- Quality Control
- Client Training
- Conflict Resolution
- CRM & Microsoft Office Suite
- Process Improvement
- Analytical Research
- Cross-Team Collaboration
- Complaint resolution
- Complaint handling
Timeline
Customer Services Analyst
NCR Corporation
10.2021 - 12.2023
Implementation Sr. Specialist I – Quality
Chase Merchant Services
01.2018 - 01.2019
Activations Coordinator – Merchant Education
Chase Merchant Services
01.2010 - 01.2018
Merchant Installations Specialist – Merchant Education
Chase Merchant Services
01.2008 - 01.2010
Associate of Arts - Arts & Sciences
El Centro Community College
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