Sheneka Owens
Crawfordville,FL
Summary
Student-focused higher education professional with proven success guiding diverse student populations, pursuing a remote opportunity to continue supporting academic and career growth through virtual platforms and technology driven solutions.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Diligent professional with proven track record in managing office operations and providing comprehensive administrative support. Demonstrated ability in streamlining office processes and aiding in project coordination. Known for effective communication and multitasking skills.
Overview
16
16
years of professional experience
Work History
Paraprofessional
Wakulla Institute
07.2025 - Current
- Supports 25+ high school students daily in core subjects, leading to a 10% increase in assignment completion rates
- Collaborates with 4 teachers to adapt lesson plans, resulting in higher engagement from students with diverse learning needs
- Reinforces literacy skills for struggling readers, contributing to a 20% improvement in standardized reading scores over the school year
- Guides 20+ juniors and seniors through college application tasks, including essay writing, financial aid forms and scholarship searches
- Assists students in researching colleges and career pathways increasing awareness of post-secondary options
Senior Consumer Complaints Analyst
Department of Agriculture & Consumer Services
09.2024 - 07.2025
- Resolved 100 + consumer complaints with accuracy weekly with a 90% satisfaction rating
- Assisted consumers in navigating government programs and services, providing guidance, resources, and referrals to appropriate agencies ensuring 100% customer satisfaction
- Liaised between consumers and businesses to informally mediate disputes within programs regulated by the Division of Consumer Services
Fiscal & Business Specialist
University of South Florida
11.2023 - 09.2024
- Coordinated and tracked 20k in monthly PCard transactions via Bull Marketplace and online vendor portals, maintaining efficiency and preventing delays in a remote workflow
- Primary liaison for 10+ internal departments and 30 + external vendors, managed quotes, billing statements, and payments through email
- Processed and reconciled 120+ vendor invoices monthly with 90% accuracy in a hybrid environment, leveraging digital platforms to create receipts, PCARD packets and purchase order adjustments
- Upheld all USF Student Government statues and purchasing policies while proposing solutions to students on how best to allocate their budgets for the semester
- (Hybrid Remote)
Regulatory Specialist
Department of Health
03.2023 - 11.2023
- Verified 75 weekly applications for completeness and discrepancies of information and supporting documentation to determine eligibility for individuals applying for licensure under the Board of Nursing (CNA, LPN, RN, and/or APRN) within expected timeframes
- Assured all applications for nursing were reviewed and processed in a timely manner in accordance with the state and federal guidelines
- (Hybrid Remote)
Corporate Support Representative
Corporate Tools
09.2022 - 03.2023
- Conducted daily average of 50+ customer inquiries, regarding complaints, billing questions, and payment discrepancies via phone and email
- Communicated in writing by phone and email with businesses and customers to provide services as required
- Excelled remotely within a service- oriented company, consistently demonstrated a talent for communicating effectively with customers from diverse backgrounds
- Requested and monitored verification requests to federal and state agencies
- (Remote)
Regulatory Specialist
Department of Agriculture & Consumer Services
07.2018 - 09.2022
- Developed and managed 300+ client relationships throughout the life cycle of an account while implementing high quality service
- Served as the primary point of contact for an average of 30 incoming phone calls per day, resolving customer inquiries and problems both internally and externally
- Coordinated with customers through corrective steps to obtaining and staying in compliance with the fertilizer licensing guidelines
- Accommodated customers with gathering complete and accurate account information relating to fertilizer account registration and renewals, cancellations, resolving billing discrepancies and correcting overpayment errors
Personnel Technician
Department of Corrections
03.2016 - 07.2018
- Provided HR support and administrative services, to include portions of the recruiting process, employee communications, and general employee inquiries
- Supervised recruitment and selection for 10+ correctional institutions seeking qualified applicants
- Successfully audited 100+ weekly licensee applications, verifying information in multiple databases, and ensuring compliance with regulatory requirements before selecting candidates for hire all while maintaining confidentiality of sensitive data
ESE Paraprofessional
Riversink Elementary School
08.2012 - 03.2016
- Adapted instructional materials to meet diverse learning needs, including students with IEP’s and 504 plans
- Provided one-on-one and small group instruction to 3-5 students with IEP’s helping them to meet individualized learning goals
- Shared responsibilities through team effort by providing exceptional learning and support for each student
- Leveraged skills in managing classroom activities while collaborating with faculty and staff to enhance existing curriculum
- Implemented monthly progression goals with positive reinforcement strategies to encourage student engagement
Receptionist
Tallahassee Community College
08.2009 - 08.2012
- Fostered a collaborative environment among faculty, staff and students enhancing academic engagement and program success
- Scheduled and monitored facility and room usage, and equipment checkout to support academic and campus operations
- Excelled in a fast-paced academic environment, managing multiple priorities and deadlines with efficiency and accuracy
- Supported a diverse population delivering high quality administrative and program support ensuring smooth daily operations
Education
Tallahassee Community College
Tallahassee, FLSkills
- Self-Management: Time management, Organization, and Self-motivation, Disciplined
- Time Management: Organizes workload, sets priorities, meets deadlines, Works independently
- Problem Solving: Identifying issues, Evaluating solutions, and Effective resolutions
- Communication Skills: Clear verbal and Written communication with diverse populations
- Virtual Communication on Platforms: Zoom, Google Meet, Microsoft Teams
Timeline
Paraprofessional
Wakulla Institute
07.2025 - Current
Senior Consumer Complaints Analyst
Department of Agriculture & Consumer Services
09.2024 - 07.2025
Fiscal & Business Specialist
University of South Florida
11.2023 - 09.2024
Regulatory Specialist
Department of Health
03.2023 - 11.2023
Corporate Support Representative
Corporate Tools
09.2022 - 03.2023
Regulatory Specialist
Department of Agriculture & Consumer Services
07.2018 - 09.2022
Personnel Technician
Department of Corrections
03.2016 - 07.2018
ESE Paraprofessional
Riversink Elementary School
08.2012 - 03.2016
Receptionist
Tallahassee Community College
08.2009 - 08.2012
Tallahassee Community College