Sheneka Parris
Brooklyn
Summary
Results-driven individual focused on tackling new challenges. Strong adaptability and work ethic enable success in independent settings. Quick learner with a talent for building effective interpersonal connections.
Overview
18
18
years of professional experience
Work History
Call Center Representative
New York City Office of Technology & Innovation
Manhattan
02.2019 - Current
- Resolved customer issues with knowledgeable and friendly service, enhancing overall satisfaction.
- Maintained strong call control while addressing problems through effective script utilization.
- Escalated unresolved issues to appropriate internal teams following standard processes.
- Engaged actively with customers to clarify needs and diffuse anger during calls.
- Delivered fast, professional service for routine inquiries and complaints.
- Provided exceptional attention to customers in face-to-face and phone interactions.
- Answered incoming calls with high professionalism, ensuring informative responses to all queries.
- Promoted customer satisfaction by swiftly resolving problems and answering product questions.
Assistant Store Manager
Lids Locker Room
Manhattan
03.2009 - 02.2019
- Resolved customer complaints through active listening and effective problem-solving.
- Conducted interviews and assessments to select qualified candidates for vacancies.
- Monitored inventory levels consistently, placing orders to maintain optimal stock.
- Directed teams in executing merchandising and operational strategies to enhance performance.
- Ensured accurate inventory management by assessing merchandise quantities regularly.
- Facilitated recruitment processes by interviewing applicants for store positions.
- Trained new employees on company policies and operational procedures.
- Mentored newly hired staff, providing guidance on company programs and practices.
Sales Representative
DSW Shoe Warehouse
Brooklyn
04.2007 - 03.2009
- Greeted and assisted customers to enhance overall shopping experiences.
- Developed relationships with clients to ensure high levels of satisfaction.
- Operated register, handled cash, and processed credit card transactions.
- Maximized sales by maintaining cleanliness, stock levels, and accurate pricing.
- Provided comprehensive assistance in merchandise selection and purchase completion.
- Replenished and arranged store items to uphold visual appeal.
- Answered customer inquiries regarding product features and services offered.
- Reset displays for seasonal changes and special events.
Education
Associate of Arts - Medical
Interboro Institue
Manhattan, NY08-2008
Skills
- Customer service and support
- Issue resolution and call control
- Conflict management
- Script utilization
- Time management
- Professional phone etiquette
- Account management
- Composure under pressure
Timeline
Call Center Representative
New York City Office of Technology & Innovation
02.2019 - Current
Assistant Store Manager
Lids Locker Room
03.2009 - 02.2019
Sales Representative
DSW Shoe Warehouse
04.2007 - 03.2009
Associate of Arts - Medical
Interboro Institue
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