Sheneka Rodnell
Brooklyn,NY
Summary
Proven Operations Manager with a track record of enhancing workflow optimization and team leadership at CVS Pharmacy. Skilled in inventory management and customer service, successfully reduced workflow downtime and addressed employee attendance issues, boosting performance metrics. Expert in health and safety compliance, demonstrating a results-driven approach to operational excellence. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
9
9
years of professional experience
Work History
Operations Manager
CVS Pharmacy
08.2023 - Current
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced workflow downtime by ordering supplies and organizing stock to meet demand.
- Opening and closing the store
- Cash handling making daily deposits
- Planogram resets
- Enforced company policies and regulations with employees
Shift Supervisor
CVS Pharmacy
09.2021 - 08.2023
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer questions and concerns.
Cashier
CVS Pharmacy
09.2015 - 09.2021
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Assisted customers with returns, refunds and resolving transaction issues.
Food Prep
Edible Arrangements
05.2015 - 05.2015
- Sanitized kitchen surfaces and washed food prep tools, utensils and equipment.
- Liaised with sous chef throughout shift to obtain food prep and kitchen management instructions.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Wiped down counters and food prep stations using bleach and clean cloths.
- Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
Education
High School Diploma -
Science Skills Center High School
Brooklyn, NY06.2012
Skills
- Production
- Workflow Optimization
- Customer Service
- Inventory Management
- P&L Management
- Health and safety compliance
- Operations Monitoring
- Work flow planning
- Team Leadership
Timeline
Operations Manager
CVS Pharmacy
08.2023 - Current
Shift Supervisor
CVS Pharmacy
09.2021 - 08.2023
Cashier
CVS Pharmacy
09.2015 - 09.2021
Food Prep
Edible Arrangements
05.2015 - 05.2015
High School Diploma -
Science Skills Center High School