Shenell Cooper
Norfolk,VA
Summary
Well-qualified mental health professional adept at setting up services, working with community liaisons, families, and consumers to provide support to help identify and met the individual needs of the consumer. Good communicator and relationship-builder with exceptional skills in planning, resolving conflicts, and solving diverse problems.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Medical Social Worker
Tidewater Medical Group
Portsmouth, VA
07.2023 - 11.2023
- Facilitated referrals to community resources, such as housing or financial assistance programs.
- Conducted individual and family counseling sessions for clients with mental health issues.
- Assisted physicians in determining the best course of action for medically complex cases.
- Coordinated discharge planning services, including arranging transportation and home care assistance after hospitalization.
- Maintained detailed records regarding patient progress, clinical interventions and case notes in accordance with HIPAA regulations.
- Provided crisis intervention services when needed, such as suicide prevention or substance abuse counseling.
- Monitored patient compliance with prescribed treatments, medications and follow-up appointments.
- Assessed client's strengths and weaknesses in order to identify areas that need improvement or further development.
- Acted as an advocate for vulnerable populations by connecting them with essential resources within the community.
- Established relationships with external providers who could provide additional support when necessary.
- Counseled individuals suffering from chronic illnesses on how best to manage symptoms while maintaining a positive outlook on life.
- Maintained confidential case documentation.
- Guided clients in development of skills and strategies for dealing with individual problems.
- Maintained detailed records of patient interactions, assessments, and plans.
- Educated patients and families on coping strategies for dealing with illness and hospitalization.
- Referred client or family to appropriate community resources to obtain support for mental or physical illness.
Licensed Co-occuring Case Manager IV
City of Norfolk Community Services Board
Norfolk, VA
10.2001 - 07.2023
- Conducted clinical psycho-social assessments for individuals seeking mental health, substance abuse, and co-occurring services. Conducted face-to-face case management assessments to determine functional limitations, eligibility for service, progress, and needs areas.
- Made recommendations, following individual care assessments, giving consideration to the most appropriate and least intensive level of care warranted.
- Developed a person-centered Individualized Service Plan (ISP) based on assessment information in collaboration with the consumer and, if appropriate, family or significant other. Reviewed ISP every 90 days and made changes as needed. Conducted a complete revision of ISP annually.
- Provided face-to-face clinical supervision to Mental Health Case Managers as needed to review Individual Service Plans and quarterly reviews of consumers assigned to each case manager's caseload.
- Documented the Face to Face clinical supervision and review in the consumer record.
- Attended and participated in multidisciplinary clinical team meetings as requested by the Programs Manager.
- Monitored referrals to the Mental Health Case Management Program from intake and other referring programs to ensure medical necessity for the service is met.
- Linked consumers to services, resources, and supports specified in the Individualized Service Plan.
- Maintained appropriate and timely documentation in accordance with agency guidelines, as well as state and federal regulations.
- Complied with policies and regulations for HIPAA, mandated reporting of abuse and neglect, patient confidentiality, patient rights, and other confidentiality standards related to handling of clinical records.
- Provided crisis counseling as needed. Provided practical counseling and education to guide the individual in problem-solving strategies and to develop a supportive therapeutic relationship.
- Assisted consumers with obtaining and maintaining their housing.
Team Leader
The Pines Residential Treatment Facility
Norfolk, Virginia
01.2000 - 10.2007
- Attended and participated in multidisciplinary treatment teams in which client treatment plans and progress were discussed and evaluated.
- Maintained a safe and positive milieu for staff and consumers.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Conducted quarterly supervisions to educate and train staff members.
- Maintained appropriate and timely documentation in accordance with agency, state, and federal regulations.
- Linked consumers to services within the community.
- Ensured individual consumer needs were met in accordance with their Individual Treatment Plans.
Education
Master of Social Work - Social Work
Norfolk State University
Norfolk, VA05-2014
Skills
- Improving well-being
- Assessing needs
- Behavioral Health
- Coordinating services
- Managing records
- Clinical Documentation
- Mental health counseling
- Conducting assessments
Certification
- Supervisee in Social Work
- Certified Substance Abuse Counselor
References
References available upon request.
Timeline
Medical Social Worker
Tidewater Medical Group
07.2023 - 11.2023
Licensed Co-occuring Case Manager IV
City of Norfolk Community Services Board
10.2001 - 07.2023
Team Leader
The Pines Residential Treatment Facility
01.2000 - 10.2007
Master of Social Work - Social Work
Norfolk State University
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