Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Shenell DaCosta

Shenell DaCosta

Sicklerville,NJ

Summary

Trustworthy and dedicated Customer service representative with 4 years of experience serving customers and operating register. Talented at correctly processing orders and taking information to better serve customers quickly. Cheerful when assisting customers with requests and meeting special needs.

Overview

4
4
years of professional experience

Work History

Customer Service Cashier

Sahara Sam's Oasis
West Berlin, NJ
05.2021 - 09.2022
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Increase sales by 15 percentage each day by solving customers problems.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Sold items in Arcade Area.
  • Assist with wrist bands.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Handled cash with high accuracy and took care to check bills for fraud
  • Performed cash, card and check transactions to complete customer purchases
  • Met customer service goals and exceeded customer expectations

Picker Packer

Amazon
Logan Township, NJ
10.2019 - 09.2021
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
  • Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
  • Scanned packages and boxes and moved to loading dock for shipment.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Lifted up to 50 pounds at once and used forklifts to move heavier loads.
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
  • Sorted and organized items in designated areas for easy access
  • Worked fast to meet assigned daily picking quotas

Cashier

Primark
Brooklyn, NY
11.2018 - 10.2019
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Increased sales by 20 percentage by changing price in store.
  • Restocked and organized merchandise in front lanes.
  • Learned duties for various positions and provided backup at key times
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Tallied cash drawer at beginning and end of each work shift.

Education

High School Diploma -

New Visions Charter For Advanced Math& Science III
Brooklyn, NY
06.2018

Skills

  • Excellent Communication Skill
  • Operating Cash Registers
  • Till Counting
  • Stocking and Replenishing
  • Return and Exchange Processing
  • Register Preparation
  • Answering Customer Questions
  • Credit and Debt Card Processing
  • Customer Satisfaction
  • Refund Handling
  • Shelving Items
  • Retail Merchandising

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Customer Service Cashier

Sahara Sam's Oasis
05.2021 - 09.2022

Picker Packer

Amazon
10.2019 - 09.2021

Cashier

Primark
11.2018 - 10.2019

High School Diploma -

New Visions Charter For Advanced Math& Science III

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Shenell DaCosta