Shenell Evans-Lee
Lawrenceville,GA
Summary
With over 30 years of experience successfully managing several retail locations; preparing prospective location managers for their next steps; and staying abreast of technological advancements, I'm eagerly looking forward to a career change that will positively impact growth and explore a new industry.
Proficient in using independent decision-making skills and sound judgment to positively impact company success. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
31
31
years of professional experience
Work History
Leadership Executive
Foot Locker Inc
08.1993 - Current
- Over 30 Years of Customer Service Experience
- Responsible for maintaining store operations consistently and in accordance with company policy including but not limited to POS transactions, returns, employee discounts banking and deposits, inventory receipts, etc.
- Attends Audit Department seminars to learn operations standards.
- Partner with Auditors on training and researching Audit results.
- Interpersonal Skills/People Development.
- Completes Training within the required timelines using the Leadership Development Program.
- Partners with Store Management to lead the team to execute outstanding customer service and company strategies.
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Developed sales strategies to achieve short and long-term sales revenue objectives.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organizations.
- Highly decorated with industry-specific awards.
Independent Business Owner
E & L Logistics Enterprises, LLC
12.2023 - Current
- Insurance limits 100k/300k/50k
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Built professional relationships with customers and business partners to establish trust and credibility.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Interacted well with customers to build connections and nurture relationships.
- Verified package information to check for accuracy and completeness.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Utilized GPS navigation systems to navigate faster routes.
- Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
- Followed safety procedures and regulations to protect packages and vehicles.
Education
Certificate - Executive Assistant And Executive Secretary
South College
Savannah, GA08.1991
Summary and Skills
● 30 years of outstanding skills in customer service at Foot Locker including 29 years in management.
● Accustomed to working in fast paced environments with the ability to think quickly and successfully handle difficult customers.
● Motivating staff and peers to achieve high performing levels.
● Developing good working relationships with associates and other departments, gaining their cooperation and support.
● Establishing a course of action for self and others to accomplish specific goals while developing and using efficient methods to meet deadlines and assure productivity.
● Excellent leadership, time management and interpersonal skills.
Accomplishments
- Sales Achievement Award in 1994-2002, 2004-2008, 2011, 2013 and 2017-2022
- 2001-2003 increase store revenue over $700,000
- 2005-2008 increase store revenue over $1,000,000
- 2017-2022 increase store revenue over $ 2,000,000
- Manager of the Year 1994,1999, 2002, 2005, 2008, 2011, 2013, 2017, 2020 and 2021
- Manager Trainer Award 2005-2015
- Coach of the Year in 2008-2013, 2018 and 2021
Timeline
Independent Business Owner
E & L Logistics Enterprises, LLC
12.2023 - Current
Leadership Executive
Foot Locker Inc
08.1993 - Current
Certificate - Executive Assistant And Executive Secretary
South College
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