Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Shenell Fraser

The Bronx,NY
Shenell Fraser

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Highly motivated, reliable office professional with customer service and supervisory experience. Detail-oriented team player, as well as self-starter, experienced in staffing, scheduling, and payroll. Easily adaptable leader with excellent customer service and communication skills.

Overview

11
years of professional experience
1
Certification

Work History

NYC Fire Services & Guards, LLC

Supervisor/Fire Guard
08.2018 - Current

Job overview

  • Inspected building, fire extinguishers, and sprinkler systems to ensure good working order
  • Trained and educated staff on the protocols and procedures of the company
  • Ensured that the establishment remained safe from hazards.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Conducted routine inspections to check quality and compliance with established specifications.

Royal Restaurant & Lounge

Supervisor/Bartender
12.2012 - Current

Job overview

  • Managed staff to ensure that the volume demand would be met with the staff count
  • Handled all client concerns with professionalism and respect to ensure high levels of client retention
  • Maintained inventory daily, weekly, and monthly to meet all company requirements.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Maintained compliance with company policies, objectives, and communication goals.

Global Contact Service

Customer Service Representative
04.2017 - 06.2018

Job overview

  • Answered telephones and applied appropriate actions for each call
  • Scheduled rides for clients looking to utilize company's services
  • Inputted data into the company database platform to update clients' files.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.

Walmart

Overstock Stocker
01.2016 - 04.2017

Job overview

  • Unloaded five pallets and organized workstations to streamline workflow
  • Rotated products from pallets to shelves to ensure quality freshness and client satisfaction
  • Assisted clients with product locations, daily sales, and valid/current promotions.
  • Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
  • Facilitated smoother store openings by ensuring all necessary products were stocked before the beginning of each shift.
  • Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.

Education

Brooklyn Adult Learning Center
Brooklyn, NY

General Equivalency Diploma

University Overview

Skills

  • Staff Management
  • Schedule Development
  • Data Analytics
  • Strategic Planning
  • Inventory Control
  • Goal-Oriented
  • Staff Discipline
  • Process Monitoring and Improvement
  • Training and Mentoring
  • Complex Problem-Solving
  • Policy Enforcement
  • Active Listening

Certification

  • OSHA 10 & 30 Certificates
  • Security Guard 8- and 16-Hour Certificates
  • Home Health Aide Certificate
  • F-01/F-04, FDNY Licenses
  • Alcohol and Drug Awareness Certificate (SST)
  • Fall Prevention Certificate (SST)

Timeline

Supervisor/Fire Guard
NYC Fire Services & Guards, LLC
08.2018 - Current
Customer Service Representative
Global Contact Service
04.2017 - 06.2018
Overstock Stocker
Walmart
01.2016 - 04.2017
Supervisor/Bartender
Royal Restaurant & Lounge
12.2012 - Current
Brooklyn Adult Learning Center
General Equivalency Diploma

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Shenell Fraser