Shenell Ramos
Powder Springs,GA
Summary
Georgia state licensed property and casualty adjuster seeking an entry-level opportunity to expand learned skills while facilitating company growth. Having recently received State Farm IA Auto, Fire, and Estimatics Certifications, I am an ambitious, career-focused job seeker, looking to obtain an entry-level insurance adjuster position to help launch my insurance adjuster career. I am detail-oriented and able to learn new concepts quickly. As a motivated professional with a Bachelors of Science in Human Services I seek to maintain a full-time position that offers opportunities for professional growth while utilizing interpersonal skills, time management and negotiation skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Home Health Caregiver
Chy Chy's Home Health
05.2021 - 09.2024
- Maintained clean and well-organized environment for client happiness and safety.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Helped client with medication self-administration.
- Managed patient transportation and appointment scheduling.
- Documented patient status and reported changes in care needs.
- Maintained records of patient care, progress or problems to report and discuss observations.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
Office Manager
RoyalMed Transportation
10.2015 - 02.2020
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Administered payroll and maintained proper documentation of employee personnel.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Managed, scheduled and coordinated office functions and activities for employees.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Trained administrative staff members in company policies, daily task execution and industry best practices.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Produced thorough, accurate and timely reports of project activities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Director's Intern
Jane Fonda Center at Emory Health
01.2013 - 05.2013
- Used strong interpersonal communication skills to convey information to others.
- Provided administrative support to department leads to help project efficiency.
- Tracked project activities and outcomes against outlined plans and goals.
- Monitored and reported on progress of liaison initiatives, providing feedback to stakeholders.
- Coordinated events and meetings with internal and external stakeholders to better understand needs and address concerns.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
- Facilitated successful completion of internet site update project from concept to launch.
Volunteer Community Liasion
Survivor Outreach
05.2012 - 08.2012
- Maintained internal database of service workers, participants, activities and other relevant details.
- Helped clients navigate social services system and access needed resources.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
- Facilitated community outreach to expand participation and support.
- Created educational materials to convey important information to service recipients.
- Assisted clients with obtaining housing, employment and support resources.
- Tracked service activities and outcomes against outlined plans and goals.
- Monitored and reported on progress of liaison initiatives, providing feedback to stakeholders.
- Coordinated events and meetings with internal and external stakeholders to better understand needs and address concerns.
Non Emergency Medical Tramsportation
RoyalMed Transportation
10.2015 - 01.2020
- Transferred patients using gurneys, stretchers, backboard and other equipment.
- Lifted and transported patients from original location to ambulance.
- Operated ambulance during emergency and normal conditions to transport patients to hospitals or healthcare facilities.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Planned and completed group projects, working smoothly with others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Bachelor of Science - Human Services
Kennesaw State University
Kennesaw, GA05.2013
Skills
- Organizational Skills
- Administrative Oversight
- Customer Relations
- Customer Follow-Up
- Interviewing Techniques
- Negotiation Skills
- Analytical Skills
- Advanced oral and written communication skills
- Risk Management
Certification
- Licensed Property and Casualty Adjuster - 2024
- State Farm, IA Auto Certification- 2024
- State Farm, IA Fire Policy Certification- 2024
- State Farm, IA Estimatics Certification- 2024
Timeline
Home Health Caregiver
Chy Chy's Home Health
05.2021 - 09.2024
Office Manager
RoyalMed Transportation
10.2015 - 02.2020
Non Emergency Medical Tramsportation
RoyalMed Transportation
10.2015 - 01.2020
Director's Intern
Jane Fonda Center at Emory Health
01.2013 - 05.2013
Volunteer Community Liasion
Survivor Outreach
05.2012 - 08.2012
Bachelor of Science - Human Services
Kennesaw State University
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