Shenelle Porter

• Provided HR consulting services focusing on compensation analysis and sales operations for small businesses and government contractors
• Led job architecture projects, evaluating job content and compensation levels to ensure competitive positioning
• Developed customized sales incentive programs, driving engagement and retention among sales teams
• Streamlined onboarding processes, reducing time-to-hire by 25% and aligning new hire compensation offers with market standards.

• Conducted comprehensive analysis of sales roles, supporting the development of sales compensation models to align with enterprise goals
• Partnered with leadership on strategic workforce planning, facilitating job evaluations and implementing recommendations based on survey data
• Developed a sales forecast reporting system, enabling data-driven decisions for compensation and recruitment strategies
• Designed and implemented performance management systems, resulting in a 20% increase in employee retention
• Oversaw the submission of federal funding documents, securing $3M in senator appropriations.

• Developed and implemented compensation strategies for multi-state operations, ensuring compliance with federal and state regulations
• Conducted market analysis to determine competitive compensation structures for sales roles, aligning with business objectives
• Delivered training on compensation and benefits, reducing turnover by 25% and improving employee satisfaction
• Collaborated with leadership on performance management initiatives, including performance improvement plans (PIPs) and succession planning.

• Cultivated strong business relationships with employees, focusing on HR action plans to enhance workforce productivity
• Collaborated with senior leadership to design and implement HR programs, reducing turnover and improving performance standards
• Managed teams of 15+ employees, providing coaching, mentoring, and performance improvement plans to maximize performance
• Partnered with HR for interviews, candidate selection, and onboarding.

• Managed and resolved escalated customer complaints from entities such as the BBB, FCC, and Attorney General, including direct complaints from the CEO's office
• Led the corporate team in assigning work orders, monitoring escalations, and providing updates to leadership
• Ensured compliance with state and federal laws, reducing the escalation of complaints to legal matters.

• Efficiently managed escalated customer complaints and collaborated with support teams to assign work orders
• Maintained open communication with leadership and analyzed data to enhance customer service processes.

Daily Duties/Responsibilities:
• Works independently with a minimal need for guidance on a variety of projects
• Provides high-level administrative support and assistance to the CEO and other senior staff, to
include but not limited to preparing special reports, organizing, and maintaining correspondence
and records, following up on pending matters with limited or no direction
• Answers phone calls, screening when necessary
• Welcomes and directs visitors and clients
• Maintains administrative filing systems as assigned
• Performs clerical and administrative tasks including drafting letters, memos, meeting minutes,
meeting summaries, invoices, reports, and other documents for senior staff
• Arranges travel and accommodation for executives and employees as directed
• Schedules and attends meetings on behalf of executives, takes meeting minutes, and records
and distributes minutes and/or meeting summaries
• Receives incoming communication or memos on behalf of senior staff, reviews contents,
determines importance, and summarizes and/or distributes contents to appropriate staff
• Performs office tasks including maintaining records and ordering office supplies
• Coordinates maintenance of basic office equipment
• Provides oversight, scheduling, and direction for office cleaning crew
• Maintains kitchen area and stocks as required
• Performs additional duties as assigned by executives
• Performs other related duties as assigned

• Organized and coordinated conferences and monthly meetings.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Screened calls and emails and initiated actions to respond or direct messages for managers.
• Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
• Motivated employees through special events, incentive programs, and constructive feedback.
• Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
• Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
• Monitored and handled employee claims involving performance-based and harassment incidents.
• Led decision-making and implementation of HR policies, procedures, programs and functions.
• Guided leaders and employees on company policies, programs, benefits and salary administration.
• Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
• Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
• Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
• Fostered positive work environment through comprehensive employee relations program.
• Devised hiring and recruitment policies for [Number]-employee company.
• Created and implemented forward-thinking initiatives to improve employee engagement.
• Identified and implemented appropriate strategies to increase employee satisfaction and retention.
• Distributed employee engagement surveys to identify areas of improvement.