Shenelle Thomas
Wellstar Cobb Hospital
Lithonia,GA
19
years of professional experience
Work History
Dietary Aide
2 Years 2 Months- Prepared patient trays in accordance with dietary restrictions and menu choices
- Transported food trucks and stored food supplies
- Maintained sanitation of the kitchen area by washing/storing wares, emptying trash and sweeping/ mopping
- Handled food following Hazard Analysis and Critical Control Points to maintain work area in accordance with all sanitation and safety guidelines
- Provided excellent customer services when interacting with patients, visitors, co-workers and other Sitter & Barfoot staff throughout the facility
- Delivered and retrieved food carts to and from patient area
- Sets up trays for meals/works tray line position
- Processed soiled trays, dishes and utensils from carts through dishwasher
- Trained new team members on food safety practices and operational procedures.
- Implemented process improvements that enhanced efficiency in meal assembly workflows.
- Led daily team meetings to discuss menu changes and address patient feedback effectively.
Dietary Aide
3 Years 3 Months- Maintained cleanliness and sanitation standards in food service areas to promote safety.
- Assisted with daily operations to ensure smooth workflow and efficient service delivery.
- Maintained accurate records of client interactions and service requests for improved tracking.
- Provided support to team members, fostering a collaborative work environment.
- Implemented process improvements to increase operational efficiency and reduce delays.
- Mentored junior staff on best practices and professional development opportunities.
- Developed training materials to enhance onboarding process for new hires in the department.
- Streamlined communication processes between departments to facilitate timely information sharing.
- Led initiatives focused on enhancing customer satisfaction through quality service delivery.
- Offered caring companionship and emotional support.
- Facilitated recreational activities tailored to individual patient interests, promoting social engagement and mental stimulation.
Patient Service Representative
2 Years 2 Months- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Followed all food safety regulations while preparing meals for patients.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
- Discarded outdated food products and maintained waste disposal procedures.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
Embassy Suite
2 Years 6 Months- Completes shipments by processing and loading orders.
- Prepares orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in the delivery area.
- Completes deliveries by driving truck or vans to and from vendors.
- Maintains truck or van by completing preventive maintenance requirements and arranging for repairs.
- Enforces inventory controls by collecting stock location orders and printing requests.
- Provides quality service by following organizational standards.
- Preserves a safe and clean work environment by keeping shelves, pallet area, and workstations neat.
- Promotes clean shipping supply area by complying with procedures, rules, and regulations.
- Completes reports by entering required information.
- Contributes to team effort by accomplishing related results as needed.
- Assisted in meal preparation and delivery to ensure timely service for patients.
- Collaborated with dietary staff to accommodate special dietary needs of patients.
- Monitored inventory levels and assisted in ordering supplies to maintain stock availability.
- Developed training materials for staff on best practices for dietary service operations.
- Kept all kitchen areas clean, tidy and free of hazards.
Lead Supervisor
2 Years 1 Month- Handled bill inquiries
- Provided transportation for residents along with positive behavioral interventions
- Managed service requests
- Explained electric and natural gas charges to customers
- Advised how to save energy and money
- Explained company policies and procedures
- Clarified government regulations related to billing
- Go over customer accts and regulations
Juvenile Correctional Officer
2 Years 2 Months- Received inmates into custody; input personal data on the computer
- Recorded personal data on required databases, logs & files
- Enforced rules and jail regulations according to standard operating procedures
- Instructed and managed inmate behavior in accordance to regulations and procedures
- Responded appropriately to emergency situations and summoned medical attention for inmates
- Assumed responsibility for movement and accountability of inmates within assigned area of facility
- Supervised activities of inmates to include recreation, meals, educational classes, visitation time, counseling interviews with attorneys, social workers and other authorized personnel
- Answered phone calls and effectively related approved information concerning inmates
- Distributed inmate meals, mail, cleaning supplies, commissary requests and other items as required
- Maintained safety and security of inmates in assigned residential unit
Dietary Aide
2 Years 1 Month- Prepared patient trays in accordance with dietary restrictions and menu choices
- Transported food trucks and stored food supplies
- Maintained sanitation of the kitchen area by washing/storing wares, emptying trash and sweeping/ mopping
- Handled food following Hazard Analysis and Critical Control Points to maintain work area in accordance with all sanitation and safety guidelines
- Provided excellent customer services when interacting with patients, visitors, co-workers and other Sitter & Barfoot staff throughout the facility
- Delivered and retrieved food carts to and from patient area
- Sets up trays for meals/works tray line position
- Processed soiled trays, dishes and utensils from carts through dishwasher
Education
Associate's degree - Medical Assistant
High School Diploma
Skills
Able to multitask effectively as
Ability to work independently job well as with others Trainable/willing to learn new skills Maintenance of Confidentiality
Dietary Aide Experience
Crisis Intervention
Food Preparation
Kitchen Experience
Law Enforcement
Behavior Management
Food Handling
Guest Services
Case Management
Administrative Experience
Crisis Management
Time Management
Developmental Disabilities Experience
Microsoft Excel
Microsoft Word
Child & Family Counseling
Social Work
Medication Administration
Behavioral Therapy
Security
Customer service
Van Driver
Timeline
Dietary Aide
Wellstar Cobb Hospital
04.2024 - 06.2026Read More
Dietary Aide
PruittHealth
01.2021 - 04.2024Read More
Patient Service Representative
Emory Decatur Hospital
01.2018 - 03.2020Read More
Embassy Suite
Dietary Aide
01.2015 - 07.2017Read More
Lead Supervisor
Convergent Energy
05.2012 - 06.2014Read More
Juvenile Correctional Officer
Bon Air Juvenile Correctional Center
10.2009 - 12.2011Read More
Dietary Aide
Sitter and Barfoot Veterans Care Center
08.2007 - 09.2009Read More
Clover Hill High School
High School Diploma
Read More
Virginia college
Associate's degree from Medical Assistant
Read More