Shenelle Thomas
Ritchglow Personal Care Home
Lithonia,GA
1
Certification
2027
years of professional experience
Compassionate Certified Nursing Assistant with extensive experience at Ritchglow Personal Care Home, skilled in patient care and vital signs monitoring. Proven ability to enhance patient comfort and safety through effective communication and safety precautions, resulting in improved care quality and resident satisfaction. A reliable team player dedicated to delivering personalized care.
Work History
Certified Nursing Assistant
- Assisted residents with bathing, dressing, grooming, and daily personal care
- Monitored vital signs and documented changes in resident condition accurately
- Supported medication reminders and reported concerns to nursing staff promptly
- Maintained clean, safe living spaces following infection control procedures
- Repositioned residents and provided mobility assistance to prevent discomfort
- Responded quickly to call lights and resident requests with compassionate care
- Recorded intake, output, and care notes in resident charts
- Communicated effectively with families and staff to support individualized care plans
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
Dietary Aide
- Prepared patient meal trays according to diet orders and therapeutic diet guidelines.
- Delivered meals to patient units while checking accuracy, timeliness, and special requests.
- Cleaned carts, trays, and food service areas to meet infection control standards.
- Assembled nourishment items and snacks for patient care support.
- Reported diet changes and meal discrepancies to nursing and nutrition services staff.
- Kept dish room equipment and food preparation surfaces clean.
- Restocked pantry supplies, tray line items, and kitchen service areas for ongoing operations.
- Followed hospital food safety procedures while assisting with patient meal service and cleanup.
- Served meals to residents according to established schedules and dietary procedures.
- Worked with other dietary aides and kitchen staff to support efficient workflow and timely meal delivery.
- Followed food safety regulations while preparing meals for patients.
- Supported team members during busy periods by helping with dishwashing and supply restocking.
- Assisted with preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
Front Desk Receptionist
- Welcomed residents, families, and visitors while supporting front desk operations.
- Answered multi-line phone calls and directed inquiries to appropriate nursing and administrative staff.
- Scheduled appointments and coordinated calendar updates for facility departments.
- Processed incoming mail deliveries and interoffice correspondence with accuracy.
- Verified visitor sign-in procedures and maintained organized reception records.
- Supported admissions and discharge paperwork by preparing forms and updating files.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Kept reception area clean and organized to support smooth daily workflow.
- Responded to routine questions promptly and directed concerns to proper healthcare personnel.
- Scheduled, coordinated, and confirmed appointments and meetings.
- Kept front office area organized and clean to create professional, welcoming environment for visitors and employees.
- Delivered strong first impressions by warmly greeting visitors upon arrival at front desk.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls and routed inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software and reduced conflicts or doublebookings.
- Improved customer satisfaction through efficient and professional front desk service.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality while following company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Streamlined check-in and check-out procedures for guests to support seamless visits.
- Maintained accurate visitor logs for security purposes and policy compliance.
- Resolved billing discrepancies promptly with thorough attention to detail and supported client trust.
Resident Services Aide
- Supported residents with daily living activities, promoting independence and routine adherence.
- Monitored resident behavior, documented observations, and reported concerns to clinical staff.
- Assisted with meal preparation, housekeeping, and common-area upkeep to maintain safe living conditions.
- Responded to resident requests promptly, providing calm guidance and basic support during challenging situations.
- Reinforced program expectations, rules, and schedules to encourage consistent participation.
- Recorded accurate service notes, shift updates, and incident details for continuity of care.
- De-escalated tense interactions using respectful communication and established crisis-response procedures.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to each resident''s needs.
- Ensured proper medication administration by closely following care plans and communicating regularly with healthcare professionals.
- Contributed to a positive work environment by actively collaborating with team members and sharing feedback on areas for improvement or potential solutions.
- Supported residents in maintaining their dignity and self-esteem through respectful communication and personalized care approaches that consider individual preferences.
- Supported social engagement among residents by organizing and participating in activities, events, and outings.
Correctional Officer
- Monitored inmate movement and supported security during housing unit operations.
- Performed cell searches and identified contraband in line with facility policy.
- Recorded incidents, observations, and inmate behavior in accurate reports.
- Escorted inmates to meals, recreation, medical appointments, and court appearances.
- Completed regular head counts and confirmed inmate accountability across assigned areas.
- Responded quickly to disturbances using approved de-escalation and safety procedures.
- Shared shift updates with team members through radio and logbook entries.
- Enforced rules consistently while keeping professional interactions with inmates and staff.
- Handled high-risk situations with professionalism and composure to protect safety of all involved parties.
- Searched inmate cells to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through close monitoring of behavior and fast intervention during conflicts.
- Reduced contraband incidents by thoroughly searching inmate cells and common areas.
- Observed and supervised inmates during visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Completed routine and emergency head counts.
- Supported training of new correctional officers by providing guidance on best practices and procedures.
Dietary Associate
- Assembled meal trays according to resident diet orders and special nourishment instructions.
- Delivered meals to resident rooms and dining areas with courteous, timely service.
- Verified tray accuracy against dietary restrictions, allergies, and texture modifications.
- Sanitized dishware, food-contact surfaces, and preparation areas to support infection control standards.
- Stocked kitchen supplies, beverages, and nourishment items for daily meal service.
- Assisted with food preparation tasks, including portioning, plating, and setup.
- Reported meal preferences, refusals, and diet concerns to dietary supervision.
- Maintained clean service areas and followed safe food handling procedures.
- Maintained accurate records of patient dietary preferences, allergies, and nutritional needs to ensure optimal care and meal planning.
- Handled special event catering requests within the facility, coordinating menus with clients while adhering to budgetary constraints.
- Prepared therapeutic diets for patients with various medical conditions, ensuring adherence to physician-prescribed guidelines while maintaining palatability and visual appeal.
- Improved patient satisfaction by providing individualized meal plans tailored to dietary needs and preferences.
- Enhanced nutritional outcomes for patients through careful monitoring and adjusting of meal plans as needed.
- Maintained cleanliness and organization in food preparation areas, adhering to strict sanitation standards and guidelines.
- Collaborated with dietitians to develop specialized menus for patients with specific dietary restrictions or allergies.
- Contributed to cost-saving initiatives by analyzing food costs, reducing waste, and optimizing ingredient usage throughout menu planning processes.
- Managed food waste effectively by implementing portion control strategies and utilizing leftovers creatively in new dishes.
- Participated in ongoing training opportunities, staying current on the latest nutrition trends and best practices in foodservice management.
- Streamlined kitchen operations by implementing effective time management techniques during meal prep and serving times.
- Served as a liaison between the dietary department and nursing staff, addressing concerns regarding patient nutrition promptly and professionally.
- Ensured timely delivery of meals to patients, maintaining a high level of customer service and satisfaction.
- Provided support to fellow team members, fostering a positive work environment focused on collaboration and efficiency.
- Supported departmental goals for continuous improvement by actively participating in quality assurance initiatives, audits, and inspections.
- Educated patients on proper portion sizes and healthy eating habits, empowering them to make informed decisions about their diets outside the hospital setting.
Education
High School Diploma
Skills
Patient care
HIPAA compliance
Reliable team player
Direct patient care
Bathing assistance
Compassionate
Alzheimer's and dementia care
Vital signs monitoring
Dressing assistance
Safety precautions
Recording vital signs
Patient-focused care
Compassionate caregiver
Electronic charting
Certification
CNA Certification
CPR Certification
Timeline
Certified Nursing Assistant
Ritchglow Personal Care Home
2026 - CurrentRead More
Dietary Aide
Wellstar Cobb Hospital
2023 - 2026Read More
Front Desk Receptionist
Pruitt Healthcare
2021 - 2023Read More
Resident Services Aide
View Point Health
2015 - 2019Read More
Correctional Officer
Bonair Juvenile Correctional Center
2010 - 2015Read More
Dietary Associate
Sitter And Barfoot Veterans Care Center
2008 - 2010Read More
Clover Hill High School
High School Diploma
Read More