Valued as a competent behind-the-scenes leader ensuring personal daily production executes smoothly and efficiently. Passion for all-around excellence. Love for helping others to be their best! Loyal, trustworthy, hard-working, relied upon to maintain confidentiality, if needed.
Hi, I’m
Shenelle Star Snyder
Concierge
Denver,CO
Summary
Overview
18
years of professional experience
Work History
We 3 Co., LLC
Lead Concierge
05.2019 - 12.2022
Job overview
- From Luxury home and vacation rental full concierge services for multiple properties, helping increase sales, budgets and profits in little time.
- Facilitated and coordinated all transportation services for guests.
- Developed and implemented guest service policies and procedures to drive loyalty and referrals.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience.
- Anticipating & personalizing Guest's needs
- Conduct Master lists and schedules per property, personal shop and assist with everything from medications to vacations!
LEVY/LEGENDS AT BALL ARENA
VIP EVENTS CATERING SUPERVISOR
02.2019 - 05.2022
Job overview
- Contract Banquet Event Orders per event
- Catering specifically to all VIP events at Ball Arena including Denver Nuggets' and Colorado Avalanche's coaches, families, and friends
- Maintaining exactly what is requested in a professional, safe, clean atmosphere
- Creatively setting up each specific area
- Guaranteeing any special requests, dietary issues or allergies and communicating correct information from Chef to Client, vice versa.
- Gained strong leadership skills by managing projects from start to finish
- Made sure our Team was always striving for their best in a fun atmosphere
- Demonstrated strong organizational and time management skills while managing multiple projects
GATEWAY INN
Guest Service Specialist and Bar Manager
06.2015 - 12.2018
Job overview
- Make and confirm reservations
- Greet, register, and assign rooms to guests of the hotel
- Contact housekeeping or maintenance staff when guests report problems
- Bookkeeping, Keep records of room availability and guests' accounts
- During slow times using Groupon and other marketing ways to keep busy in off seasons
- Compute bills, collect payments, daily deposits, and make change for guests
- Review accounts and charges with guests during the checkout process
- Deposit guests' valuables in hotel safes or safe-deposit boxes
- Arrange tours, taxis, or restaurant reservations for guests
- Weekly Inventory.
MILTON'S PIZZA AND PASTA
Catering and Bar Manager
02.2005 - 06.2016
Job overview
- Create drink recipes and make menus
- Plan, organize, and control the operations of bar
- Mix ingredients, such as liquor, fresh juices, garnishes, soda, sugar, and bitters, to prepare cocktails and other drinks
- Take beverage orders from serving staff or directly from patrons
- Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws
- Check identification of customers to verify age requirements for purchase of alcohol
- Monitor event activities to ensure compliance with applicable regulations and laws, satisfaction of participants, and resolution of any problems that arise
- Consult with customers to determine objectives and requirements for events such as meetings, conferences, and parties.
Education
Central PiedmontCharlotte, NC
B.S from Interior Architecture and Design
University Overview
Leesville Road High SchoolRaleigh, NC
High School Diploma
06.2006
University Overview
Licenses & Certifications
University Overview
ServSafe Certified, TIPS trained
Skills
- Excellent ability to elevate priorities & multitask
- Event Production & Management
- Administration of POS systems, Google DOCS, and Hours Tracker App
- Social Media Marketing
- Budgeting & Cost Controls
- Client & VIP Relations
- Scheduling & Calendar management
- Attention to details
Additional Information
Additional Information
- CREDENTIALS AND LICENSES : ServSafe Certified & TIPS trained
- INTERESTS : Live Events; Music, Plays, Basketball, Dance, Swimming, Shopping, Traveling, Foodie, Fashion, Beauty; inside-out, Health, Being involved with my church.
References
References
- Kristen Norberg, former Boss CONTACT: (303)807-2740, knorbergdesign@gmail.com
- Shannon Pacheco, former Co-worker CONTACT: (919)862-3772, spac919@gmail.com
- Kelton Deisher, former Co-worker CONTACT: (610)310-1718, kelton.deisher@gmail.com
Timeline
Lead Concierge
We 3 Co., LLC
05.2019 - 12.2022
VIP EVENTS CATERING SUPERVISOR
LEVY/LEGENDS AT BALL ARENA
02.2019 - 05.2022
Guest Service Specialist and Bar Manager
GATEWAY INN
06.2015 - 12.2018
Catering and Bar Manager
MILTON'S PIZZA AND PASTA
02.2005 - 06.2016
Central Piedmont
B.S from Interior Architecture and Design
Leesville Road High School
High School Diploma
Licenses & Certifications