Shenequa Geddis
Raleigh,NC
Summary
Highly organized sales professional with over fifteen years in outbound and direct sales. Innovative and attentive to details with outstanding follow-through. Direct Sales Supervisor skilled in building relationships, negotiating and closing sales. Efficiently builds loyalty and long-term relationships with customers, while consistently reaching sales targets. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
13
13
years of professional experience
Work History
Customer Success Advocate
Lumen Technologies
08.2022 - 04.2024
- Created customized training materials to educate clients on product functionality, increasing adoption rates among users.
- Increased customer lifetime value through strategic account management and regular check-ins to ensure satisfaction levels remained high.
- Managed a portfolio of high-value accounts, maintaining strong relationships and consistently exceeding targets for renewals.
- Served as an advocate for clients within the organization, ensuring their needs were heard and addressed by relevant departments.
Inbound Sales Supervisor
Charter Communications, Spectrum
10.2021 - 08.2022
- Created an organized system for tracking leads and follow-ups within the CRM software to ensure no opportunities were missed.
- Enhanced employee productivity by conducting regular training sessions on product knowledge, communication skills, and closing techniques.
- Streamlined the sales process with thorough analysis of customer needs, resulting in shorter call times and increased conversions.
- Implemented performance-based incentives for the sales team, leading to higher motivation levels and improved overall results.
Direct Sales Supervisor
Suddenlink Communications
05.2019 - 10.2021
- Supervises and coordinates the daily activities of several sales representatives engaged in promoting and selling a variety of Suddenlink core residential product, including Cable TV, Internet, and Voice
- Provide new hires, as well as existing employees training, coaching, and development in a fast-paced, quota-driven sales environment
- Closely monitor each rep’s Monthly Reoccurring Revenue, Average Revenue Per Sale, and Bundle Sell-In Statistics
- Recommends changes to current sales techniques or procedures based on team performance and new selling techniques
- Facilitate morning team huddles.
- Ensured compliance with company policies and industry regulations through continuous monitoring of sales activities and regular reporting to senior management.
Inbound Sales Representative
Suddenlink Communications
01.2018 - 05.2019
- Exceeded targeted sales by 45%
- Educated new customers of Suddenlink’s newest products and services
- Collaborated with colleagues to exchange selling strategies and marketing information
- Mentor and train new sales representatives
- Planed and organized routes within territory to maximize efficiency and time in the field.
Sales Representative
CenturyLink Communications
11.2016 - 12.2017
- Answered customers’ questions regarding products, prices and functions
- Built rapport with customers
- Emphasized products features based on analysis of customers’ need
- Used assertive closing techniques to overcome customer objections.
Inbound Sales Representative
Suddenlink Communications
04.2012 - 11.2016
- Exceeded targeted sales by 45%
- Educated new customers of Suddenlink’s newest products and services
- Collaborated with colleagues to exchange selling strategies and marketing information
- Mentor and train new sales representatives
- Planed and organized routes within territory to maximize efficiency and time in the field.
Outbound Sales Representative
Time Warner Cable
09.2011 - 04.2012
- Cold called customers and upgraded level of services
- Maintained healthy relationships and rapport with customers
- Contacted regular and prospective customers to demonstrate products, explained product features, and solicited orders.
Education
Business Administration Candidate -
Liberty University
Lynchburg, VASkills
- Excellent oral and written communication
- Organized, diligent, and tenacious
- Sales Presentations
- Sales strategy development
- Territory Management
- Technical aptitude
- Staffing and scheduling
- Staff Management
- Operations Management
- Complaint resolution
- Product and Service Sales
- Sales tactics
- Performance Evaluation
- Sales Support
- Negotiation
- Employee Coaching
- Marketing
- Sales pipeline development
- Lead Generation
Awards
- President’s Club Winner 2014, 2015
- President’s Club winner for several quarters yearly
Timeline
Customer Success Advocate
Lumen Technologies
08.2022 - 04.2024
Inbound Sales Supervisor
Charter Communications, Spectrum
10.2021 - 08.2022
Direct Sales Supervisor
Suddenlink Communications
05.2019 - 10.2021
Inbound Sales Representative
Suddenlink Communications
01.2018 - 05.2019
Sales Representative
CenturyLink Communications
11.2016 - 12.2017
Inbound Sales Representative
Suddenlink Communications
04.2012 - 11.2016
Outbound Sales Representative
Time Warner Cable
09.2011 - 04.2012
Business Administration Candidate -
Liberty University
Similar Profiles
Naga SreedharNaga Sreedhar
Sr Development Consultant at Lumen TechnologiesSr Development Consultant at Lumen Technologies
ERIN ALBANESE-BLAIRERIN ALBANESE-BLAIR
MGR Client Escalations at Lumen TechnologiesMGR Client Escalations at Lumen Technologies
ERIC TOMLINSONERIC TOMLINSON
Network Technician at Lumen TechnologiesNetwork Technician at Lumen Technologies
Omar RodriguezOmar Rodriguez
Sr. Network Engineer Program Manager at Lumen TechnologiesSr. Network Engineer Program Manager at Lumen Technologies
Steven VioletteSteven Violette
Chief Operating Officer at One Health LinkChief Operating Officer at One Health Link