Shwen Dumervil
Irvington
Summary
Relationships build a bridge between employees in the workplace. Unfortunately, education contributes to creating many categories of terms for workplaces. I have many experiences working at Amazon that led me to understand that working at Amazon is another step toward driving mutual growth and responsibility tasks held because we are both on the same path. I don't work at Amazon because I expect to earn a return; I work at Amazon because it's a better environment that can help me advance further toward my goals. I didn't leave Amazon because I didn't like what I was doing. I love the position I held. I left because the facility where I worked didn't see my potential and allowed me to grow. I recognize that the two years and eight months working alongside them were just two days for them. I want to be a Process Assistant (PA) because I see myself as a leader in growth, with a lot of brilliant thoughts and problem-solving skills, making problem-solving my priority for helping others.
Login ID: @shwedumg.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Associate
Amzon
Carteret
10.2022 - 06.2025
- Collaborated with cross-functional teams to enhance operational workflows.
- Inducting, stowing, scanning, receiving, sending, reorganizing locations, unloading trucks, and identifying locations. Problem-solving and clarifying packages.
- Safety is our priority, and we ensure that safety is maintained daily. It is often performed in our environment.
- Supported team members in resolving customer inquiries and issues promptly.
- Trained new associates in store operations, policies, and procedures.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Analyzed problems to identify root causes and develop effective solutions.
- Developed training materials for staff on problem-solving techniques and tools.
- Conducted regular assessments of workflows to recommend improvements.
- Trained new employees in problem-solving methodologies and best practices.
- Evaluated existing processes, procedures, and policies to determine where improvements could be made.
- Identified and analyzed complex problems to develop effective solutions.
- Created detailed reports outlining problem-solving techniques used in specific cases.
- Developed user manuals and documentation for software applications and procedures.
- Provided technical assistance to users regarding computer applications and hardware operations.
- Installed, configured, and maintained computer hardware and software systems.
- Performed system backups regularly to ensure data integrity in case of system failure.
- Diagnosed network problems and identified solutions for resolving them quickly.
- Troubleshot hardware issues like defective memory, motherboards, and drivers.
- Oversaw daily performance of computer systems.
Education
N/A - IT Network Security
Lincoln College of Technology
Iselin, NJ05-2026
High School Diploma -
Tilden High School
Brooklyn, NY06-2011
Skills
- Network troubleshooting
- Technical support
- Problem analysis
- Team collaboration
- Customer service
- User documentation
- Problem-solving
- System maintenance
- Issue troubleshooting
- Computer skills
- Multitasking and organization
- Issue resolution
- MS office
- Problem-solving abilities
- Oral communication
- Preparing reports
- Patient evaluation
- Service assistance
- Attention to detail
- Creative problem solving
- Training development
- Process improvement
- Decision-making
Certification
- Security Guard License
Languages
English
Professional
Haitian Creaole
Limited
Affiliations
Reading, Music, Movies
Accomplishments
- High School Diploma
Timeline
Associate
Amzon
10.2022 - 06.2025
N/A - IT Network Security
Lincoln College of Technology
High School Diploma -
Tilden High School
Similar Profiles
Halerd LeeHalerd Lee
Warehouse Worker at AmzonWarehouse Worker at Amzon
Carisa SunCarisa Sun
Process Assistant at AmzonProcess Assistant at Amzon
Joycee DabhiJoycee Dabhi
Digital Marketing Specialist at AmzonDigital Marketing Specialist at Amzon
Vibe RockVibe Rock
Tesrgh at AmzonTesrgh at Amzon
Haruna GadafiHaruna Gadafi
Truck Driver at JB Hunt TransportTruck Driver at JB Hunt Transport