Shenerica Carter
Bessemer,AL
Summary
Seasoned administrative professional with several years' of experience in high-efficiency office management within the community management industry. Demonstrated proficiency in workflow optimization, process improvements, and mastery of numerous software and system technologies. Proven record of delivering substantial cost savings across administrative operations, inventory oversight, and exceptional skill in resident relations.
Overview
17
17
years of professional experience
Work History
Assistant Community Manager and Leasing
Brick and Vine
Bessemer, AL
01.2022 - Current
- Coordinated events for residents of the community.
- Developed and executed community outreach strategies, increasing engagement.
- Collected residents' monthly rent payments, recorded transaction details, and submitted bank deposits promptly to ensure availability of operating funds.
- Monitored lease and renewal rental rates with leadership recommendations for change implementation.
- Updated resident accounts with latest personal information and recent payments.
- Recruited, interviewed, and hired volunteers and staff.
- Handled administrative procedures to meet objectives set by boards of directors or senior management.
- Processed applications from prospective tenants or homeowners in a timely manner.
- Provided administrative support to the Community Manager as needed.
- Maintained accurate financial records related to organizational expenditures.
Senior Account Executive
Portfolio Recovery Associates
Birmingham, AL
12.2013 - 09.2021
- Identified customer needs by asking questions and advising on best solutions.
- Achieved monthly collection targets through effective negotiation techniques.
- Ensured all collection activities complied with applicable laws and regulations.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Contacted customers with delinquent accounts to solicit payment.
- Received payments and posted amounts to customer accounts.
- Accepted and processed customer payments and applied toward account balances.
Sales Manager
T-Mobile
Bessemer, AL
07.2008 - 08.2013
- Resolved customer complaints regarding sales and service.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Coached, developed and motivated team to achieve revenue goals.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Performed sales consultations and educated clients on products and services.
- Identified and developed new markets for products or services.
Education
Some College (No Degree) - Nursing Assistant Certification
Lawson Community College
Bessemer, ALSkills
- Financial records oversight
- Strong interpersonal skills
- Hospitality and accommodation
- Property tours and inspections
- Tenant and eviction laws
- Property tours
- Daily operations management
- Cross-functional coordination
- Property management
- Website management
- Meticulous and detail-oriented
Timeline
Assistant Community Manager and Leasing
Brick and Vine
01.2022 - Current
Senior Account Executive
Portfolio Recovery Associates
12.2013 - 09.2021
Sales Manager
T-Mobile
07.2008 - 08.2013
Some College (No Degree) - Nursing Assistant Certification
Lawson Community College
Similar Profiles
MARITZA MILLERMARITZA MILLER
Operations Analyst at Brick and Vine Property Management GroupOperations Analyst at Brick and Vine Property Management Group
Shanika JohnsonShanika Johnson
Community Manager at Brick & Vine LLCCommunity Manager at Brick & Vine LLC
Dawn HunterDawn Hunter
CEO at Vine Studios/ Vine PMU AcademyCEO at Vine Studios/ Vine PMU Academy