Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shenetha Actkinson

Patterson,CA

Summary

Dedicated Account Manager promoting dynamic client management, issue resolution and relationship-building skills. Focused strategic planning and delivery of large-scale objectives, while maintaining highest levels of integrity and respect. Adept at facilitating attainment of complex goals in different environments.

Overview

10
10
years of professional experience

Work History

Campus Security Account Manager

Securitas Security Services
Concord, CA
04.2023 - Current
  • Supervise the day-to-day service provided to the client and ensure service is of the highest standard
  • Develop and maintain effective relationships with client and employees, and serve as the liaison between Securitas Inc, our client, and our assigned staff
  • Responsible for maintaining positive client/security relationships through frequent tenant/client contact and support.
  • Ensure 100% payroll and billing accuracy
  • Ensure 100% compliance with federal, state, and local regulations in assigned account
  • Respond quickly to critical situations
  • Completed investigations of security incidents and wrote reports for permanent record.
  • Developed and implemented training methods to promote improved officer performance.
  • Performed bi-weekly payroll, set schedules and dealt with rule infractions.

Enterprise Account Manager

Allied Universal Security Services
San Francisco, CA
05.2022 - 04.2023
  • Assists with the coordination of all aspects (technical and managerial) of executing the security contract at the assigned location. Assigns work tasks to Security Professionals and directs their work throughout the day.
  • Responsible for making sure that Post Order manual and all other post and training information is being properly maintained and updated, and that the Post is being properly maintained, cleaned, and organized.
  • Ensured everyone was aware and understood the SLA's and adhered to them
  • Held weekly meetings to discuss KPI's with the leadership team
  • Held routine and surprise drills to keep help security team members practice response plans.
  • Responds to minor incidents (internal to Security Professionals and/or external to client location) that occur, ensuring appropriate action is taken, all reports are properly completed, and appropriate parties are notified in a timely manner.
  • Identifies any personnel problems occurring at posts, such as payroll issues, employee relations complaints, or other concerns, and forward any such issues to Field Supervisor as appropriate.
  • Responsible for making recommendations for counseling and/or disciplinary action, including termination. May be responsible for administering counseling or disciplinary actions
  • Responds to client or site emergencies as they arise, including ensuring appropriate communication to Field Supervisor, Branch and/or Regional Manager.

Global Security Operations Operator

Allied Universal Security Services
San Francisco, CA
07.2019 - 05.2022
  • Investigate alarms and responding by sending patrol, or alerting Fire services or Police as needed
  • Identified potential weaknesses in existing security protocols and recommended ways to improve them.
  • Follow procedures for managing a variety of incidents, from minor incidents handled at the local level to global crisis
  • Provided 24/7 surveillance of designated areas using a variety of security systems.
  • Performed routine inspections of CCTV systems to ensure proper functionality and optimal performance levels.
  • Operated control panels granting entry or access to authorized individuals, using live camera footage to view faces and identification cards and remotely unlocking doors and gates.

Global Security Operations Supervisor

G4S Secure Solutions
Santa Clara, CA
07.2018 - 08.2019
  • Use internal and external systems to monitor risks that could have adverse impact to organizational assets
  • Collect, analyze, and share intelligence to support corporate investigations
  • Perform key access control functions, to include updating employee access levels and running reports
  • Responsible for product deliverables for GSOC Operator and Analyst
  • Help to develop the GSOC Training Program and Analyst Certification Process
  • Developed procedures for emergency response and crisis management, physical security, information protection, incident management and investigation units.
  • Designed security policies, alarm response protocols and access card guidelines.
  • Implemented video surveillance, motion detection and closed-circuit television systems to aid in monitoring premises.

Public Saftey Dispatcher

Yosemite Community College District
Modesto, CA
03.2017 - 11.2018
  • Under general supervision, performs dispatching and office administrative duties in support of campus security operations; receives various security-related campus information by telephone, radio and/or other sources; contacts and dispatches security personnel to campus areas
  • Handles highly stressful situations with extreme poise and control, keeping callers calm and on the line until help arrived at scene
  • Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
  • Communicated via radio to request law enforcement, fire and ambulance services for different emergency situations.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.

Operations Manager

U.S. SECURITY ASSOCIATES
San Jose, CA
01.2014 - 10.2016
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.

Education

High School Diploma -

Jesse M. Bethel High School
Vallejo, CA
06.2003

Some College (No Degree) - P.O.S.T. Basic Dispatch

Evergreen Valley College
San Jose, CA

Skills

  • Account/Operations Management
  • Security Risk Mitigation
  • Access Control/CCTV Management
  • Global Security Operations Dispatcher
  • Staff Training and Development
  • Client and Staff Management

Timeline

Campus Security Account Manager

Securitas Security Services
04.2023 - Current

Enterprise Account Manager

Allied Universal Security Services
05.2022 - 04.2023

Global Security Operations Operator

Allied Universal Security Services
07.2019 - 05.2022

Global Security Operations Supervisor

G4S Secure Solutions
07.2018 - 08.2019

Public Saftey Dispatcher

Yosemite Community College District
03.2017 - 11.2018

Operations Manager

U.S. SECURITY ASSOCIATES
01.2014 - 10.2016

High School Diploma -

Jesse M. Bethel High School

Some College (No Degree) - P.O.S.T. Basic Dispatch

Evergreen Valley College

Similar Profiles

CREATE PROFILE
Shenetha Actkinson