Shenetta Chandler

Worked with national pharmacy chain to set up, cancel, or reschedule appointments for COVID vaccinations. Maintained a friendly, helpful attitude while working with customers who were anxious about their health amid a global pandemic. Temporary position, for which I fulfilled my obligation.

Temporary, seasonal position.

• Reviewed all patient insurance information needed to complete the benefit verification process.
• Contacted various insurance payers to verify patient's continued coverage for specialty medication.
• Documented specifics for various payer plans including patient coverage, cost share, and access/provider options.

• Developed policies and procedures to obtain a license to operate a mental health agency in the Commonwealth of Virginia.
• Managed the administrative side of the corporation.
• Maintained hours worked by independent contractors and developed bi-weekly payroll.
• Managed efficient functioning of the office, including paying bills, making sure clients' charts were complete and in compliance with the Commonwealth's regulations.
• Communicated with City and Commonwealth personnel to be sure mandatory reports were completed in a timely fashion.
• Developed Human Rights Policies and Procedures, to include attending quarterly meetings of the Regional Human Rights Committee.

Worked in the Claims Department of a major railroad.

• Kept track of personal property claims paid out on a monthly basis.
• Communicated with internal and external auditors regularly.
• Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
• Provided quality clerical and customer support through data entry, and document management.
• Communicated with customers professionally by phone, email or in-person to provide information and directed to appropriate staff members.

• Provided administrative support for Head of Intermodal Department.
• Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
• Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.

• Provided outstanding customer service for intermodal customers.
• Performed problem-solving for customers when needed.
• Kept track of shipments and communicated with customers concerning updated estimated arrival times.
• Provided trouble-shooting when necessary by contacting various departments to solve customers' problems.
• Customer complaint resolution
• Consistently met call volume requirements

• Tracked shipments and provided customers with up-to-date information about estimated time of arrival.
• Communicated with other departments to expedite shipments when needed.
• Responded to customer requests for products, services and company information.