Sheng Strugar
Bastrop,TX
Summary
Resourceful and experienced remote worker offering expertise in customer service, travel coordination and file management. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Loan Processing Admin
Gravity Lending
09.2021 - 10.2022
- Contacted underwriter and submitted appropriate forms to obtain binder coverage.
- Supported clients in insurance document requests and changes while liaising between company and client.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Developed and maintained relationships with clients and loan officers to establish smooth loan process.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Office Manager
Harper Carpet Care Inc.
06.2020 - 04.2022
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Managed office operations while on call to assist customers and dispatch team members to locations according to predetermined schedules, customer requests or immediate needs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Established performance goals, price objectives and provided feedback on methods for reaching those milestones.
- Help maintained successful relationships with vendors and contractors.
Education
Certificate: (CMAA) - Medical Administrative Assist
CHCP The College of Health Care Professions
Charlotte, NC12.2010
Certificate: (CBCS) - Medical Billing And Coding
CHCP The College of Health Care Professions
Charlotte, NC12.2010
High School Diploma -
Tokay High School
Lodi, CA06.2001
Skills
- Prioritization
- Calendaring
- Customer Relations
- Records Preparation
- Status Updates
- Conflict Resolution
- Recordkeeping Strengths
- Analytical and Critical Thinking
- Oral and Written Comprehension
Timeline
Loan Processing Admin
Gravity Lending
09.2021 - 10.2022
Office Manager
Harper Carpet Care Inc.
06.2020 - 04.2022
Certificate: (CMAA) - Medical Administrative Assist
CHCP The College of Health Care Professions
Certificate: (CBCS) - Medical Billing And Coding
CHCP The College of Health Care Professions
High School Diploma -
Tokay High School
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