Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheng Xiong

Zolfo Springs

Summary


Benefits professional skilled in managing employee benefits programs and ensuring compliance with regulations. Known for fostering collaborative team environments and driving results through effective communication and adaptability to changing needs. Expertise in benefits administration and conflict resolution highly valued by employers.

Overview

21
21
years of professional experience

Work History

Benefits Specialist

Page Southerland Page
07.2022 - Current
  • Administered employee benefits programs, ensuring compliance with regulations and organizational policies.
  • Evaluated and resolved employee inquiries regarding benefits options and enrollment processes.
  • Collaborated with HR to streamline benefits communication materials for improved employee understanding.
  • Analyzed benefit utilization data to identify trends and recommend enhancements to existing programs.
  • Developed training sessions for employees on benefits offerings, increasing engagement and participation rates.
  • Coordinated open enrollment events, providing guidance and support to employees throughout the process.
  • Maintained accurate records of employee benefit elections, changes, and terminations in HRIS systems.
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
  • Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or the birth of a child.
  • Updated HRIS systems as needed to reflect benefit-related changes accurately, maintaining up-to-date records for all team members.
  • Maintained compliance with federal regulations regarding FMLA, ADA, and other relevant laws governing employee benefits.
  • Implemented open enrollment system to streamline benefits processes for employees.
  • Collaborated with HR to develop and maintain up-to-date benefits manual.
  • Checked employees' benefits enrollment for accuracy and inputted all data into Bswift.

Human Resources Generalist

Helwig Carbon Products, Inc.
04.2014 - 06.2022
  • Managed recruitment processes, enhancing candidate experience and employer branding.
  • Developed and implemented training programs to improve employee engagement and retention.
  • Streamlined onboarding procedures, increasing efficiency in new hire integration.
  • Conducted performance evaluations, providing feedback to support employee development plans.
  • Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decisionmaking.
  • Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
  • Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
  • Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
  • Ensured legal compliance by staying current with federal and state regulations, reducing potential risks to the company.
  • Implemented and supervised orientation procedures for new hires.
  • Administered benefits programs effectively, ensuring accurate enrollment and timely processing of claims for employees.
  • Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
  • Met with staff to resolve difficult situations related to performance and conflict management.
  • Updated key human resource metrics on turnover and terminations using reporting tools on HRMS database.
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
  • Administered employee benefits programs and assisted with open enrollment.

Administrative Assistant

ACE PRECISION MACHINING Corp.
08.2004 - 04.2014
  • Coordinated office operations, enhancing workflow efficiency and communication across departments.
  • Developed and maintained document filing systems, improving retrieval speed and organization.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Maintained inventory of office supplies and placed orders.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Assisted in preparing reports and presentations, ensuring accuracy and adherence to deadlines.
  • Conducted regular audits of administrative processes, identifying areas for improvement and recommending solutions.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Education

Bachelor of Arts - Human Resources

Ottawa University
Brookfield, WI
04-2014

Associate of Applied Science - Business Administration

Milwaukee Area Technical College
Milwaukee, WI
05-2003

Skills

  • New employee enrollment
  • Verbal and written communication
  • Healthcare benefits
  • Benefits explanation
  • HRIS systems
  • Benefits administration
  • Employee benefits laws
  • Termination procedures
  • FMLA comprehension
  • Retirement plans
  • Leave management
  • Onboarding assistance
  • Highly skilled in Bswift and Paylocity
  • Attention to detail
  • Teamwork and collaboration
  • Time management
  • Problem-solving
  • Multitasking Abilities
  • Reliability
  • Team building
  • Time management abilities
  • Adaptability

Timeline

Benefits Specialist

Page Southerland Page
07.2022 - Current

Human Resources Generalist

Helwig Carbon Products, Inc.
04.2014 - 06.2022

Administrative Assistant

ACE PRECISION MACHINING Corp.
08.2004 - 04.2014

Bachelor of Arts - Human Resources

Ottawa University

Associate of Applied Science - Business Administration

Milwaukee Area Technical College

Similar Profiles

CREATE PROFILE