Shenglun Shen
Manchester
Summary
Friendly and enthusiastic University of Manchester graduate with strong customer service experience from both China and the UK. Confident communicator, quick learner, and passionate about providing excellent service in fast-paced environments. Available for part-time or full-time roles, with flexible working hours from 1 May 2025 onwards.
Overview
11
11
years of professional experience
Work History
Part-Time Crew Member
KFC
Beijing
03.2025 - 04.2025
- Took customer orders, prepared cold drinks, and handled payment
- Maintained cleanliness of dining area and assisted in store closing procedures
- Ensured customer satisfaction through efficient and friendly service
- Interacted pleasantly with guests to deliver quality customer service.
Service Assistant (Family Business)
Hot Pot Restaurant
Beijing
06.2014 - 08.2016
- Managed table orders, food delivery, cashier operations, and cleaning tasks
- Contributed to the restaurant’s consistent A-grade hygiene ratings
- Helped the restaurant achieve a 4.6/5 rating on China’s top review platforms
Education
Bachelor of Science - Materials Science and Engineering
University of Manchester
UK06-2024
Skills
- Customer service
- Communication
- Multitasking
- Fast learner
- Proactive attitude
- Cash handling
- POS systems
- Hygiene standards
- Cleaning standards
- Conflict resolution
Availability
05/01/25, Any day and time, including early mornings, evenings, and weekends
Personal Information
Visa Status: Graduate Route Visa holder – Eligible to work full-time until 30 Sept 2026
Languages
English
Professional
Chinese (Mandarin)
Native/ Bilingual
Timeline
Part-Time Crew Member
KFC
03.2025 - 04.2025
Service Assistant (Family Business)
Hot Pot Restaurant
06.2014 - 08.2016
Bachelor of Science - Materials Science and Engineering
University of Manchester
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