Shengnan Xie
Rowland Heights,CA
Summary
I am attentive, flexible and very patient. I enjoy the opportunity to communicate with customers and I am eager to help others, which is why I have been well liked by customers in my previous work places. More importantly, I work actively and efficiently. I also love learning and hardworking person with customer service, multitasking and time management abilities. I like to devoted to giving every customer a positive and memorable experience. I love my family, and I want to find a stable long-term job as my life-time work, because I am a person who does a job and loves it more with time pass.
Overview
9
9
years of professional experience
Work History
Bookkeeping Administrative Assistant
Top Bookkeeping Service Inc
Rowland Heights, CA
11.2022 - 12.2023
- Answer phone calls, reply emails, greet customer visit, help client filing paperwork and reply important government letters.
- Prepar for payrolls, quarterly sales tax and payroll tax, EDD and IRS payment, help clients open and close EDD and CDTFA account.
- Generated periodic financial reports such as income statements, monthly balance sheets, for CPA and customer.
- Maintained accurate filing systems for all accounting records, including invoices, receipts and payments. managing accounts payable and receivable, payroll, bank reconciliations, and financial reporting.
- Processed customer payments nicely and timely according to company policies.
- Coordinated with external auditors during annual audits of the organization's books.
- Applied mathematical skills to calculate totals, check figures, and correct problems.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
Front Desk Manager
Ann Karen Day Spa
Arcadia, CA
06.2015 - 07.2017
- Greeted customers warmly and made them feel welcome.
- Assisted with scheduling appointments for clients and visitors.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Skills
- Fluent in English and Mandarin
- Guest Check-In and Check-Out
- Administrative Support
- Exceptional Customer service Support
- Reservations Management
- Sales and Upselling
- Marketing and Promotions
- Tax Preparation
- Payroll Processing
Languages
Chinese (Mandarin)
Professional
English
Professional
References
References available upon request.
Timeline
Bookkeeping Administrative Assistant
Top Bookkeeping Service Inc
11.2022 - 12.2023
Front Desk Manager
Ann Karen Day Spa
06.2015 - 07.2017
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