SHENGZHE LIN
Oakland Gardens,NY
Summary
Professional Warehouse Manager offering 10+ years of expertise in supervising and training employees working in large warehouses. Successful in meticulously managing logistics, planning employee schedules and communicating with other departments to provide smooth business operations. Talented in monitoring and replenishing current inventory stock based on consumer demand and sales forecasting.
Overview
10
10
years of professional experience
Work History
Store Manager
MASPETH DISCOUNT TIRE
09.2019 - 04.2025
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Assisted with hiring, training and mentoring new staff members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Warehouse Manager
EAST COAST INTERNATIONAL TIRE
05.2015 - 04.2025
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Conducted research to address shipping errors and packaging mistakes.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Prospected for leads to build pipeline and convert to sales opportunities.
Education
Liberal Arts And Sciences
Queensborough Community College
Oakland Gardens, NYAIRCRAFT MECHANIC
VAUGHN COLLEGE
860123RD AVE FLUSHING NY 11369High School Diploma -
BENJAMIN N CARDOZO HIGH SCHOOL
223RD ST BAYSIDE NY1136408-2013
Skills
- Operational efficiency
- Order management
- Store operations
- Store opening and closing
- Customer response
- Customer relations
- Customer service management
Languages
Chinese (Mandarin)
Full Professional
Timeline
Store Manager
MASPETH DISCOUNT TIRE
09.2019 - 04.2025
Warehouse Manager
EAST COAST INTERNATIONAL TIRE
05.2015 - 04.2025
Liberal Arts And Sciences
Queensborough Community College
AIRCRAFT MECHANIC
VAUGHN COLLEGE
High School Diploma -
BENJAMIN N CARDOZO HIGH SCHOOL
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