SHENIA DICKSON
Hartford
Summary
Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.
Overview
4
4
years of professional experience
Work History
Accounting Administrative Assistant
Clear Auto Group
03.2025 - Current
- Managed daily accounting operations, ensuring timely processing of invoices and expense reports.
- Assisted in preparation of financial statements, maintaining accuracy and compliance with regulations.
- Streamlined filing system for financial documents, enhancing retrieval efficiency and organization.
- Coordinated communication between departments regarding budgetary matters and expenditure approvals.
- Analyzed financial statements to identify trends, risks, and opportunities for improvement.
- Processed vehicle transactions accurately, ensuring compliance with company policies and procedures.
- Resolved customer inquiries through effective communication and problem-solving techniques.
Accounting Assistant
HARTE AUTO GROUP
02.2024 - 03.2025
- Filing, scanning, uploading to dealertrack and preparing DMV paperwork for in state and out of state deals
- Breakdown sold vehicle deals
- Reconciling schedules
- Prepare titles for vehicles sold at auction
- Complete daily banking report
- Stocking in new and used vehicles
- Claiming and submitting documents for rebates claimed on sold vehicles
- Balance and prepare month end financial statement
- Close Body Shop repair orders
Customer Service Specialist
Carmax
12.2021 - 07.2023
- Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications
- Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals
- Check in and receive vehicles that are shipped to CarMax; complete the daily scanning and reconciliation of vehicle inventory
- Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards
- Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management
- Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing
- You will manage vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders
- We work and learn as a team and the prospects are bright for professionals who aspire to become mentors, managers and business leaders
- Balance the needs of the Customer and the business when making decisions
- Seek to fully understand and meet Customer needs
- Create win-win solutions to Customer issues
- Get work done well, on time and follow the right process
- Perform multiple duties in a high energy, fast-paced working environment
- Read, interpret and transcribe data in order to maintain accurate records
- Skills: Customer service, Computer literacy, Communication skills, Microsoft excel, Microsoft word, English
Education
High School -
Glastonbury High School
Glastonbury, CT06.2017
Skills
- Customer service
- Computer literacy
- Communication skills
- Microsoft excel
- Microsoft word
- English
- Bank reconciliation
- Data inputting
Timeline
Accounting Administrative Assistant
Clear Auto Group
03.2025 - Current
Accounting Assistant
HARTE AUTO GROUP
02.2024 - 03.2025
Customer Service Specialist
Carmax
12.2021 - 07.2023
High School -
Glastonbury High School