Shenia Mahase
Dorchester,MA
Summary
- Detail-oriented professional with experience in administrative support and clinic flow improvement. Skilled in EPIC Access, scheduling, and collaboration across departments to enhance patient intake processes and streamline operations.
Overview
2
2
years of professional experience
Work History
Nanny/Babysitter
The Galbreath Family
Boston, Massachusetts
02.2024 - Current
- Provided full-time care for a 6-year-old, managing routines, meals, hygiene, and structured daily activities.
- Developed and delivered engaging lessons in math, reading, English, and science, supporting early academic growth.
- Fostered essential life skills such as personal responsibility and routine-building, promoting independence and positive behavior.
- Maintained a clean and organized play area for safety and enjoyment.
- Tended to children's general needs while providing supervision for safety in day-to-day activities.
- Implemented daily routines to provide structure and consistency for the child
Administrative Intern
Mass Eye and Ear
Boston, MA
08.2024 - 07.2025
- Gained full proficiency in EPIC Access, supporting clinical teams with patient registration, backend workflows, and appointment scheduling.
- Managed high-volume calls and administrative tasks in fast-paced clinical environments, maintaining accuracy and efficiency.
- Collaborated with multiple departments to resolve scheduling conflicts and streamline patient intake processes, improving clinic flow.
- Performed data entry tasks to offload responsibility from professionals.
- Collaborated with other departments to ensure efficient workflow processes.
Teen Leader (Summer Program)
YMCA
Boston, MA
06.2023 - 09.2023
- Supervised and mentored 20+ teens, leading daily programming and cultivating a structured, positive environment.
- Organized attendance, schedules, and feedback using Microsoft Excel, improving program coordination and reporting.
- Produced detailed reports and weekly progress summaries in Microsoft Word, strengthening communication with staff and parents.
- Actively listened to participants' concerns and addressed them appropriately.
- Collaborated with staff to ensure a safe and inclusive environment.
Education
Certificate - Professional Development
Year Up Program
Boston, MA06-2025
High School Diploma -
Milton High School
Milton, MA06-2022
Some College (No Degree) - Business Administration
UMASS Boston
Boston, MASkills
- EPIC Access
- Microsoft Office
- Administrative Support
- Childcare
- Lesson Planning
- Youth Mentorship
- Conflict Resolution
- Multitasking
- Scheduling
- Coordination
- Strong Communication
- Child development
- Lesson planning
- Behavior management
- Meal preparation
- Educational curriculum
- Team collaboration
- Time management
- Attention to detail
- Critical thinking
- Communication skills
References
References available upon request.
Timeline
Administrative Intern
Mass Eye and Ear
08.2024 - 07.2025
Nanny/Babysitter
The Galbreath Family
02.2024 - Current
Teen Leader (Summer Program)
YMCA
06.2023 - 09.2023
Certificate - Professional Development
Year Up Program
High School Diploma -
Milton High School
Some College (No Degree) - Business Administration
UMASS Boston
Similar Profiles
Lindsay GordonLindsay Gordon
DIRECTOR OF CULTURE AND LEADERSHIP DEVELOPMENT at Galbreath Costner, LLCDIRECTOR OF CULTURE AND LEADERSHIP DEVELOPMENT at Galbreath Costner, LLC
Nick ClarkNick Clark
Construction Worker at Galbreath Construction And FramingConstruction Worker at Galbreath Construction And Framing
Danny ShapiroDanny Shapiro
Service/Selling Technician at Galbreath Heating and AirService/Selling Technician at Galbreath Heating and Air
Paulo Rosa SemedoPaulo Rosa Semedo
Kitchen Hand at Marina Bay MarketKitchen Hand at Marina Bay Market
Kendry ZaiterKendry Zaiter
Armed Officer at Narrow SecurityArmed Officer at Narrow Security