Sheniah Blake
Litchfield
Summary
Experienced seasonal management professional with 15 years of expertise in serving and preparing food at various food establishments. Recognized for exceptional customer service and creating memorable dining experiences. Seeking to utilize in-depth industry knowledge to contribute to establishment success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista Manager
Meraki
09.2024 - Current
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
- Collaborated with cafe management to design and implement promotional strategies for cafe items.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
Assistant Food & Beverage Manager
Kenai Princess Wilderness Lodge- Princess Cruises
05.2022 - 09.2025
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Motivated staff to perform at peak efficiency and quality.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Coordinated with catering staff to deliver food services for special events and functions.
- Resolved customer complaints involving food or beverage quality and service.
Front of House & Service Manager
Cornwall Market
01.2024 - 07.2024
- Met with customers to discuss service needs and develop effective and practical solutions.
- Negotiated with vendors to secure best prices for parts and supplies.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Implemented strategies to increase customer service satisfaction ratings.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Analyzed service reports to identify areas of improvement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Resolved customer complaints in professional and timely manner.
- Launched quality assurance practices for each phase of development
- Coordinated with other departments to maintain streamlined and productive workflow.
- Hired, trained and supervised team of service staff members to meet business goals.
- Monitored service staff performance and provided feedback for improvement.
Event Production Staff, Student Engagement
Johnson and Wales University
08.2020 - 05.2023
- I held this position from the start of my freshman year at this institution through graduation.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Resolved issues quickly to maintain productivity goals.
- Used equipment properly to avoid workplace hazards or injuries.
- Followed safety procedures and guidelines to maintain safe working environments.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Reviewed production schedules and streamlined processes.
- Assembled products according to changing daily work orders and specific customer needs.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Met production targets and tight deadlines by collaborating closely with team members.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
Back of House Manager
Noujaim’s Bistro at Lakeridge
05.2020 - 08.2022
- In this seasonal position, I managed the kitchen and snack bar at the Lakeridge community as a representative of Noujaim’s Bistro
- Followed operational procedures and enforced product standards, quality and consistency.
- Organized stockroom for quick and safety-centered workflow and prepared for company inspections.
- Coordinated with catering staff to deliver food services for special events and functions.
- Motivated staff to perform at peak efficiency and quality.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations.
Education
Bachelor of Science - FOOD AND BEVERAGE MANAGEMENT
JOHNSON AND WALES UNIVERSITY
Providence, RI05-2023
Associate of Science - General Studies
Northwestern Connecticut Community College
Winsted, CT05-2018
Associate of Science - Crime Scene Technology
Florida SouthWestern State College
Fort Myers, FL05-2016
High School Diploma -
Oliver Wolcott Technical High School
Torrington, CT06-2014
Skills
- Service-Oriented Communication
- Point of Sale Operations
- Culinary Preparation
- Food Safety Management Experience
- Dining Experience Management
- Cash Management
- Customer Service Experience
- Proficient in Microsoft Office
- Team Management
- Event Catering
- Employee Training
- Effective Scheduling
- Wine Pairing Expertise
- Coffee Preparation Expertise
- Diverse Seasonal Work Background
- Expediting Experience
- Health Safety Standards Knowledge
- Vendor Contract Oversight
- Menu Pricing Strategy
- Recruitment and Onboarding
- Inventory Oversight
- Order Fulfillment
- Effective Complaint Resolution
- Quality Assessment
- Marketing Strategy Development
- Product Marketing
Certification
- ServSafe Certification
- ServSafe Manager Certification
- ServSafe Allergen Certification
- Alaska TAPs Certification
- Alaska Food Manager Certification
Timeline
Barista Manager
Meraki
09.2024 - Current
Front of House & Service Manager
Cornwall Market
01.2024 - 07.2024
Assistant Food & Beverage Manager
Kenai Princess Wilderness Lodge- Princess Cruises
05.2022 - 09.2025
Event Production Staff, Student Engagement
Johnson and Wales University
08.2020 - 05.2023
Back of House Manager
Noujaim’s Bistro at Lakeridge
05.2020 - 08.2022
Bachelor of Science - FOOD AND BEVERAGE MANAGEMENT
JOHNSON AND WALES UNIVERSITY
Associate of Science - General Studies
Northwestern Connecticut Community College
Associate of Science - Crime Scene Technology
Florida SouthWestern State College
High School Diploma -
Oliver Wolcott Technical High School
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