Shenica Van
Chicago,Illinois
Summary
Experienced customer service representative that enjoys helping other people. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Patient Service Specialist/Administrator
Select Medical Rehabilitation Services
09.2023 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Verified patient insurance eligibility and entered patient information into system.
Rehab Aide
Select Medical Rehabilitation Services
09.2018 - 09.2023
- Performed treatment procedures to improve patient's functioning.
- Increased therapy efficiency by managing inventory levels of supplies and ensuring timely reordering when needed.
- Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
- Prepared patients for treatment by positioning, dressing or removing external supports.
- Maintained cleanliness and sanitation of clinic or treatment environment.
- Monitored patient progress and reported changes to physical therapist.
Delivery Driver
FedEx Express
08.2016 - 06.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Multiple Bravo Zulu awards achieved for often covering other routes when understaffed and overall being efficient in deliveries.
Coaching Staff Member
Girls in the Game- After School Program
09.2017 - 06.2018
- Promoted a safe playing environment by enforcing proper technique for different sports
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
- Taught and demonstrated different game techniques
- Promoted healthy eating and living
Package Handler
FedEx Express
06.2015 - 08.2016
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
- Often maintained the highest amounts of packages scan and loaded per day
Education
Associate's Degree -
Wright College
Chicago, IL05.2016
Skills
Customer Service
Communication skills
Very Friendly, Helpful
Appointment Scheduling
Patient confidentiality
Insurance Verification
HIPAA Compliance
Patient Registration
Multitasking and Organization
Problem-Solving
Registration and Admissions
Records Management
Payment Calculation
Team Leadership
Money Handling
Insurance Billing
Phone and Email Etiquette
Registration and Scheduling
Additionalinformation
Front Desk experience (6 years)
Timeline
Patient Service Specialist/Administrator
Select Medical Rehabilitation Services
09.2023 - Current
Rehab Aide
Select Medical Rehabilitation Services
09.2018 - 09.2023
Coaching Staff Member
Girls in the Game- After School Program
09.2017 - 06.2018
Delivery Driver
FedEx Express
08.2016 - 06.2022
Package Handler
FedEx Express
06.2015 - 08.2016
Associate's Degree -
Wright College
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