Shenice Bryant
Dallas,Texas
Summary
Customer Support Specialist with 9 years of experience, adept at managing financial transactions, coordinating critical services, and delivering exemplary customer service. Proven success in ensuring passenger safety and comfort, implementing fraud prevention strategies, and developing comprehensive strategies for customers' financial goals. Excels in customer relationship management, logistics planning, and loan processing. Eagerly seeking to leverage these skills, experiences, and accomplishments in a new Customer Support Specialist role.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Airman
United States Air Force Reserves
03.2019 - Current
- Engage in specialized operations, demonstrating commitment and adaptability in high-pressure environments
- Coordinate and execute critical services, ensuring adherence to strict standards and protocols
- Participated in rigorous training programs to develop expertise in Mortuary Affairs and Food Services Operations, ensuring preparedness for diverse scenarios
- Conducted detailed planning and execution of logistical operations, maintaining efficiency and compliance with military standards
- Collaborated with cross-functional teams to ensure seamless execution of services, enhancing team dynamics and operational success.
Inflight Services - Flight Attendant
Delta Airlines
04.2019 - 09.2022
- Ensured passenger safety and comfort during flights, consistently achieving high customer satisfaction ratings
- Responded to in-flight emergencies, including medical situations, showcasing composure and CPR certification
- Prepared and served food and beverages, enhancing passenger experience through attentive service
- Conducted pre-flight safety checks and briefings, ensuring all safety procedures were understood and equipment was functioning properly
- Assisted passengers with special needs, ensuring a comfortable and safe travel experience for everyone
- Played a pivotal role in crew communication and coordination, contributing to efficient in-flight operations and passenger management.
Financial Service Representative
Credit Union of New Jersey
07.2016 - 01.2019
- Managed financial transactions, account management, and provided high-quality customer service and customer support
- Developed and implemented comprehensive strategies for customers' financial goals
- Actively involved in the origination of loans and processing of member disputes
- Played a key role in enhancing customer relationship management and satisfaction
- Referred and Upsold loan products.
Senior Loan Processor
Credit Union of New Jersey
10.2015 - 07.2016
- Oversaw and streamlined the loan processing system, ensuring efficiency and client satisfaction
- Collaborated with team members to develop and implement fraud prevention strategies
- Ensured accurate and timely processing of loans, contributing to the department's operational success
- Provided detailed information and advice to clients regarding loan products, terms, and suitability.
Bank Teller
Credit Union Of New Jersey
04.2014 - 10.2015
- Performed daily financial transactions with a strong emphasis on accuracy and efficiency to ensure a seamless customer experience
- Implemented proactive measures for fraud prevention and safeguarded the security of transactions, ensuring trust and reliability for customers
- Delivered exceptional customer service by addressing inquiries and providing comprehensive support for various banking operations, enhancing overall customer satisfaction and loyalty.
Education
Associate of Science - Business Software and Technologies
Mercer County Community College
05.2021
High School Diploma - Business and Accounting
Holy Childhood High School
Kingston, Jamaica06.2011
Skills
- Customer Support
- Account Management
- Team Collaboration
- Safety Procedures
- Loan Processing
- Financial Transactions
- Fraud Prevention
- Customer Relationship Management
- Loan Closing
Certification
- Notary, Texas, 09/01/21, 09/01/25
- CPR certification, Delta Airlines
Timeline
Inflight Services - Flight Attendant
Delta Airlines
04.2019 - 09.2022
Senior Airman
United States Air Force Reserves
03.2019 - Current
Financial Service Representative
Credit Union of New Jersey
07.2016 - 01.2019
Senior Loan Processor
Credit Union of New Jersey
10.2015 - 07.2016
Bank Teller
Credit Union Of New Jersey
04.2014 - 10.2015
Associate of Science - Business Software and Technologies
Mercer County Community College
High School Diploma - Business and Accounting
Holy Childhood High School
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