Shenice C. Palmer
Eastpointe
Summary
To obtain a challenging position utilizing my great communication, customer service relations, persuasive and excellent management skills, in which will allow me to grow, meet, and exceed goals, and sales within the company.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Store Manager
Wendy’s
09.2014 - 03.2025
- As a store manager I push to drive the sales in the location,I hire,train, and develop crew as well as managers, I ensure the store hit the weekly food cost budget, as well as labor, I do weekly scheduling, daily deposits, moniter speed of survice ad ensure the store is set up for success
District Manager
Wendy’s
10.2019 - 09.2021
- As a district manager I over seen a total of 6 locations, I gave out weekly store budgets, assist with hiring, help drive the sales to each location, handled, monthly budgets ensure stores hit the goal target of controls with the goal labor of 23%, and food cost budget of 22%
Store Manager
Dollar General
10.2014 - 03.2015
- As a Store manager trainee performing Scheduling, store order, deposits, store resets and schematics/ plan-o-grams, merchandising, teaching, coaching, training, and developing all new and old team members into management and possibly further
- Schedule interviews, and perform hiring process
Store Manager
Family Dollar
03.2013 - 08.2014
- As a Store manager trainee performing Scheduling, store order, deposits, store resets and schematics/ plan-o-grams, merchandising, teaching, coaching, training, and developing all new and old team members into management and possibly further
- Schedule interviews, and perform hiring process
Training Manager
Checkers Restaurant
06.2011 - 08.2013
- Scheduling, store order, Inventory, deposits, hiring, train crew members into team leaders, and also train team leaders into management roles
- Was also trained to use Computer software R.T.I
Shift Manager
Burger King
05.2002 - 09.2011
- Conduct many task such as assisting in sales and production, which consisted of making and monitoring labor hours, monitoring the sales, completing inventory, scheduling, daily deposits, and set up interviews
- Also trained on using Sicom program
Education
G.E.D -
Kettering high school
01.2003
Skills
- Cashier management
- Customer service
- Teaching
- Coaching
- Training
- Development
- Sales
- Goal setting
- Production
- Growth
Certification
Serv safe
Timeline
District Manager
Wendy’s
10.2019 - 09.2021
Store Manager
Dollar General
10.2014 - 03.2015
Store Manager
Wendy’s
09.2014 - 03.2025
Store Manager
Family Dollar
03.2013 - 08.2014
Training Manager
Checkers Restaurant
06.2011 - 08.2013
Shift Manager
Burger King
05.2002 - 09.2011
G.E.D -
Kettering high school
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