Shenice Davis

Administrative Assistant with 5 years’ experience. Consist of making appointments, answering phones, accepting payments, and making copies of documents, scheduling pickups and the best customer service possible. I also assisted with finding small contracts for the company trucks. To help eliminate the middleman. Certified Pharmacy Technician with 18 years of retail and hospital pharmacy experience. Self-Starter with knowledge of Medicaid and Medicare procedures. With a track record of maintaining relationships with customers, pharmaceutical representatives, manufacturers, medical professionals, health care organizations and insurance providers. Experience with Long Term Care for Facilities. As a Specialty Pharmacy Tech. I served in the Growth and Hormone and Cardiology department. This includes calling and scheduling specialty medications. I also make sure that patients are compliant with taking their medications. I also speak to providers and nurses about their patients also. I utilize available resources for medication history collection Performs medication reconciliation by interviewing patients, contacting pharmacies and physician offices to obtain an accurate medication history Documents interventions made to the medication history in the electronic medical record Participates in the training and development of pharmacy technicians and students. Accurate work with careful attention to detail. Ability to adapt to changes in workload and schedule to meet patient needs. I had the ability to set priorities and solve problems. I also assemble and reviews medication history and document their findings. Medication history information will be obtained from the patient directly or the patient's family, retail pharmacy or physician office. My role is essential to assure high quality and safe care by reducing medication duplications, omissions and possible errors Good clinical judgment to determine accuracy of information obtained Working knowledge of common outpatient medication doses and dosage forms. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

• Pharmacy Technician Certification
• Veterinary Assistant

Case Manager, Unknown, 01/01/2024, I’m the primary point of contact and case manager for client and customer needs, inquiries and escalations. Coordinate all patient and relevant HCP-related support and access services across all functions including support on patient journey calls, benefits verification, and triage to specialty pharmacy, and along with any necessary follow ups. Conduct initial welcome calls to patients and sites, informing them of available services and future targeted outreach to provide ongoing support. Maintain frequent touchpoints through outreach to providers and patients to communicate progress throughout their journey. I work independently to complete assigned work in accordance with Standard Operating Procedures and defined service levels to complete program enrollment, answer inquiries, and coordinate access to affordability and free drug programs. Apply defined business rules to qualify patients for manufacturer supported programs. Provide support, education, and status updates to regionally aligned field teams, HCP offices, and patients to ensure efficient referral processing, triaging, and shipment set ups. Processes free drug requests in a timely fashion and re-approval verification for continued eligibility. Refer patients to third-party or other foundation programs per program business rules. Independently and effectively identify adverse events, product complaints and triage as appropriate. Manage assigned territory using problem solving skills and professional judgement to independently make sound decisions for timely case resolution. Demonstrate the ability to prioritize and balance the needs of patients, HCP offices and clients utilizing program business. Provide concierge-level service to internal and external customers; resolve any customer and client requests in a timely and accurate manner and escalate appropriately. Collaborate with field teams on case recovery efforts. Ability to coordinate and collaborate with manufacturer representatives, HCP offices and other key personnel on complex cases which require strategic intervention. Independently and effectively resolves complex issues with creativity and innovation while maintaining compliance. Maintain frequent phone/email contact with internal operational staff. Utilize outbound faxes, email alerts, and mailings per program guidelines. Strong compliance mindset, demonstrating clear understanding of patient privacy laws. Active participation in building and maintaining respectful, collaborative team relationships, exercising, and encouraging positivity.

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