Shenice Davis
Raleigh,United States
Summary
At Ajm Delivery Service, I excelled in optimizing space utilization and minimizing damage during loading and unloading, showcasing my organization and problem-solving skills. My proactive approach improved customer satisfaction and loyalty by ensuring timely deliveries and resolving complaints effectively, demonstrating strong communication and customer service abilities.
Overview
10
10
years of professional experience
Work History
Owner and Operator
DHB Enterprise LLC
06.2024 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Driver Helper/ Front Desk
Ajm Delivery Service
01.2015 - 03.2020
- Loaded and unloaded trucks efficiently, minimizing damage to goods and optimizing space utilization.
- Exhibited good attendance, work habits, and willingness to learn job functions.
- Prevented damage to packages and products by correctly securing loads.
- Improved customer satisfaction by providing timely and efficient delivery assistance to drivers.
- Assisted drivers with navigation, ensuring accurate and prompt deliveries for clients.
- Lifted and carried packages weighing up to 50 pounds.
- Assisted driver with product or package deliveries to residential and commercial locations.
- Assisted drivers with loading and unloading packages onto delivery trucks to maintain deadlines.
- Scanned and tracked packages for delivery accuracy and security.
- Displayed very good communication and customer service skills.
- Reduced unnecessary delays, collaborating with drivers to plan and navigate routes.
- Assisted with shipment preparation and documentation to support accuracy and proper tracking.
- Escalated any customer issues or concerns promptly, fostering strong relationships between the company and its clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Monitored employee performance closely to identify areas for improvement or additional training needs that would lead to optimized scheduling outcomes.
Education
Master of Science - Public Health
Columbia Southern University
Orange Beach, AL02.2024
Bachelor of Science - Health Care Administration
Columbia Southern University
Orange Beach, AL02.2021
Associate of Science - Health Information
Columbia Southern University
Orange Beach, AL02.2020
Skills
- Loading and unloading
- Driver assistance
- Organization
- Vehicle Maintenance
- Package handling
- Safety practices
- Transportation Logs
- Clean Driving Record
- Delivery Documentation
- GPS Navigation
- Equipment Inspections
- Product Inspection
- Documentation Management
- Problem-Solving
- Data Entry
Timeline
Owner and Operator
DHB Enterprise LLC
06.2024 - Current
Driver Helper/ Front Desk
Ajm Delivery Service
01.2015 - 03.2020
Master of Science - Public Health
Columbia Southern University
Bachelor of Science - Health Care Administration
Columbia Southern University
Associate of Science - Health Information
Columbia Southern University