SHENICE HART
project manager
Joelton,tn
Summary
Experienced banking professional with a strong track record in enhancing client satisfaction and bank profitability through effective communication and product expertise. Proven ability to mentor staff, streamline processes, and resolve conflicts, leading to improved team performance and customer relations. Adept at achieving sales and service targets while maintaining compliance with regulatory standards.
Overview
6
6
years of professional experience
5
5
Certifications
Work History
Project Manager
Nashville food project
Nashville
03.2025 - 08.2025
- Developed expertise in risk management, project planning, and stakeholder communication.
- Utilized strong leadership abilities to guide teams through complex project challenges.
- Demonstrated problem-solving skills that drove successful project completions under pressure.
- Combined meticulous planning with technical skills to enhance overall project outcomes.
Guest Experience Expert
The Inn at Opryland
Nashville
02.2019 - 02.2025
- Managed transactions efficiently, responding promptly to guest needs for improved experiences.
- Maintained friendly demeanor while securing guest information and facilitating smooth night operations.
- Streamlined night audit procedures, overseeing complex financial reconciliations for overnight operations.
- Led end-of-day revenue consolidation, resolving discrepancies across departments for accurate financial reporting.
Associate Banker
JPMorgan Chase
Nashville
05.2022 - 11.2024
- Maintained accuracy in records management for secure client account documentation.
- Streamlined workflows to resolve discrepancies through collaboration with cross-functional teams.
- Implemented enhanced data security measures, ensuring compliance with industry standards.
- Managed sensitive client matters, including insurance claims and bereavement cases, with professionalism.
Quality Assurance Analyst
FedEx:Ground
Nashville
08.2019 - 04.2022
- Ensured accurate repair and delivery decisions by analyzing package details and enhancing QA processes.
- Verified delivery information to contribute to seamless operations and improved customer satisfaction.
- Collaborated in resolving delivery issues, demonstrating strong problem-solving and attention to detail.
- Implemented standardized inspection protocols to maintain delivery excellence and minimize errors.
Education
High School Diploma -
La Vergne High School
La Vergne, TN05-2015
Some College (No Degree) - CULINARY
Auguste Escoffier School of Culinary Arts
Colorado City, COSkills
- Risk management and mitigation
- Project planning and execution
- Stakeholder engagement
- Leadership and team development
- Problem solving and analysis
- Customer satisfaction strategies
- Operational optimization
- Financial reporting and analysis
- Accounting principles
- Risk identification and assessment
- Solution implementation
- Communication and collaboration skills
- Data security measures
- Time management techniques
Certification
Certified Notary Public Notary Public Certification
Timeline
Project Manager
Nashville food project
03.2025 - 08.2025
Associate Banker
JPMorgan Chase
05.2022 - 11.2024
Quality Assurance Analyst
FedEx:Ground
08.2019 - 04.2022
Guest Experience Expert
The Inn at Opryland
02.2019 - 02.2025
High School Diploma -
La Vergne High School
Some College (No Degree) - CULINARY
Auguste Escoffier School of Culinary Arts