Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

SHENICKA THOMAS

Stockbridge,Georgia

Summary

Motivated professional with a proven track record in customer service and sales. Demonstrates strong work ethic, adaptability, and exceptional interpersonal skills. Experienced in managing accounts and delivering effective solutions to diverse customer needs. Recognized for strong presentation and communication abilities, consistently achieving results in high-pressure environments.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Associate Trainer

Kroger Distribution Center
Forest Park, GA
02.2022 - 03.2025
  • Facilitated open communication among trainers, employees, and managers regarding training session issues.
  • Managed inventory system updates for new product items.
  • Reconciled discrepancies between product records and actual site inventory.
  • Guided employees throughout learning processes to enhance skill development.
  • Clarified goals and expectations for trainees to ensure understanding.
  • Handled loading and unloading of cargo from various transportation and storage methods.
  • Verified accuracy of picked items against pick lists and customer orders.

Shift Leader

Caribou Coffee/Einstein Bagels
Sandy Springs, GA
04.2021 - 02.2022
  • Knowledgeable about the deployment for the day, and the roles and responsibilities associated;
  • Consistently leverages effective communication on the floor during the shift;
  • Sees the needs of the team and guest and addresses situations before they become problematic;
  • Understands the multiple priorities of the shift and effectively communicates and delegates objectives and tasks;
  • Takes ownership not only for the current shift, but also the shift that follows
  • Responsible for ensuring that the team is executing SOP and quality standards correctly and consistently;
  • Actively – and in the moment – coaches and gives feedback to Team Members to ensure they are bringing their best doing and being to their role;
  • Trains team on role responsibilities, product knowledge and promotional items;
  • Performs administrative tasks with integrity and to completion, including, but not limited to bank deposits, inventory, store product orders and others as assigned;
  • Actively develops Team Members and is in conversations about career and professional growth.

Store Manager

McDonalds
Stone Mountain, GA
  • Ensured food and service quality through effective management and people skills.
  • Handled labor and food targets to achieve company objectives successfully.
  • Resolved customer complaints promptly to maintain high satisfaction levels.
  • Integrated strong interpersonal skills with conflict resolution to enhance customer experiences.
  • Trained employees on new policies and product offerings during onboarding.
  • Prepared food efficiently, delivering neat, high-quality products.
  • Recorded inventory and labor targets accurately at shift end.
  • Developed monthly reports detailing sales figures, expenses, and profits.

Education

General Studies -

SouthSide High School
Atlanta, GA

Skills

  • Microsoft QSR software
  • Management skills
  • Safety protocols
  • Cash handling
  • Profit and loss analysis
  • Payroll administration
  • Food safety compliance
  • Record keeping
  • Team building
  • Food service operations
  • Food preparation techniques
  • Cleaning expertise
  • Warehousing logistics
  • Point of sale systems
  • Communication skills
  • Inventory control
  • Problem solving strategies
  • RF scanner operation
  • Customer service excellence

References

AVAILABLE UPON REQUEST

Certification

ServSafe & Compassion Training

Timeline

Associate Trainer

Kroger Distribution Center
02.2022 - 03.2025

Shift Leader

Caribou Coffee/Einstein Bagels
04.2021 - 02.2022

Store Manager

McDonalds

General Studies -

SouthSide High School

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