SHENIECE CLARK
Bronx,USA
Summary
As a human services leader, I have amassed over 20 years of progressive experience in various fields such as supportive housing, residential care, youth development, and crisis intervention. Proven expertise in program operations, staff supervision, regulatory compliance, and community partnerships. Recognized for strengthening teams, improving service delivery, managing complex crises, and maintaining high standards of care across diverse populations.
Overview
31
31
years of professional experience
Work History
Assistant Program Director / Program Director
Community Access, Inc.
Bronx, USA
07.2023 - 08.2025
- Directed daily operations of a supportive housing program serving high-need populations, ensuring compliance with agency policies and funder requirements.
- Recruited, supervised, trained, and evaluated multidisciplinary staff; implemented performance management and corrective action plans in collaboration with Human Resources.
- Oversaw documentation standards, incident reporting, and quality assurance reviews to maintain regulatory compliance.
- Led program development and continuous quality improvement initiatives aligned with organizational goals.
- Coordinated with property management and vendors to support apartment turnovers, building systems maintenance, and regulatory inspections.
- Cultivated partnerships with hospitals, mental health providers, community boards, law enforcement, and community-based organizations.
- Monitored program budgets, discretionary spending, and overtime to ensure fiscal responsibility.
- Provided on-call leadership coverage and crisis intervention during evening, overnight, and weekend shifts
Assistant Program Manager
Andrus Children's Residential Center
Yonkers, USA
07.2022 - 04.2023
- Supported program leadership in overseeing residential services and ensuring youth safety and supervision.
- Assisted with staff scheduling, recruitment, hiring, onboarding, and ongoing training.
- Ensured Safety Plans and Individual Crisis Management Plans (ICMPs) were implemented and actively utilized.
- Served as a senior resource during crisis situations, applying advanced crisis assessment and intervention techniques.
- Monitored staff performance and provided coaching, feedback, and corrective action as needed.
- Contributed to strategic planning initiatives and adherence to organizational values and treatment philosophy.
Shift Supervisor
Sheltering Arms Family and Children Services
Bronx, USA
12.2021 - 06.2022
- Maintained adequate staff coverage and managed payroll, time-off approvals, and scheduling.
- Conducted weekly supervision and annual performance evaluations for assigned staff.
- Ensured compliance with safety protocols, facility standards, and regulatory requirements.
- Participated in administrative, treatment team, discharge, AWOL, and FTC meetings.
- Assisted with youth intake, internal investigations, and incident reporting.
- Collaborated with case managers and social workers to locate and safely return AWOL youth.
Security Specialist
Woodfield Secure Juvenile Detention Facility
Valhalla, USA
10.2018 - 12.2021
- Controlled facility access points and monitored internal and external security systems.
- Conducted authorized contraband searches in accordance with agency protocols.
- Responded to crises in coordination with clinical and security teams to maintain safety.
- Performed perimeter checks and documented findings in electronic log reports.
- Assisted crisis staff in de-escalation and incident response efforts.
Assistant Cottage Manager
St. Christopher Incorporated
Dobbs Ferry, USA
02.2017 - 05.2018
- Supervised residential staff and conducted performance evaluations.
- Coordinated with facilities and maintenance teams to ensure timely completion of work orders.
- Ensured a safe, clean, and therapeutic residential environment.
- Supported case management efforts, including assisting with AWOL recovery.
Office Manager
Genesis Domestic Violence Shelter Program
Bronx, USA
10.2011 - 02.2017
- Oversaw daily administrative operations, office staff supervision, and workflow efficiency.
- Managed budgets, invoices, petty cash, and fiscal documentation.
- Processed payroll actions, HR documentation, and client billing submissions to HRA.
- Conducted intake screenings for survivors of domestic violence.
- Coordinated meetings, calendars, transportation, and agency events.
Administrator on Duty
Jewish Board of Family and Children's Services
Hawthorne, USA
09.2011 - 07.2016
- Served as senior on-site administrator overseeing facility operations during assigned shifts.
- Conducted and documented internal investigations related to alleged abuse or neglect.
- Completed ACS 3-hour reports and coordinated notifications with DSS, ACS, OCFS, and Justice Center.
- Acted as liaison with external oversight agencies and investigators.
- Responded to and managed AWOL incidents, critical events, and emergency situations.
Youth Development Specialist-Per Diem
Woodfield Secure Juvenile Detention Center
Valhalla, USA
10.2014 - 08.2015
- Supervised youth daily activities, promoted pro-social behavior, and assisted in crisis prevention and de-escalation.
- Transported youth to medical and court-related appointments while maintaining safety protocols.
Early Career Experience
Jewish Board of Family and Children's Services | Jewish Childcare Association (JCCA) | Mount Pleasant Cottage School | Stony Lodge Psychiatric Hospital | Westchester County
, USA
01.1995 - 01.2011
- Progressed through roles including Milieu Counselor, Crisis Intervention Worker, Administrator on Duty, Secretary, and Patient Registrar within residential treatment, juvenile justice, school-based, and psychiatric hospital settings.
- Provided direct care, crisis intervention, and administrative support while maintaining compliance with ACS, OCFS, DSS, and agency regulations.
- Conducted incident response, AWOL recovery, internal investigations, documentation, and coordination with multidisciplinary teams.
- Supported daily operations including admissions, staffing coordination, scheduling, medical appointments, and record management.
Education
Bachelor of Science - Psychology
Mercy University
Bronx06.2026
Associate of Science - Human Services, Minor in Psychology
Monroe University
Bronx05.2024
Skills
- Program & Operations Management
- Staff Supervision & Staff training
- Training & Performance Management
- Crisis Intervention & De-escalation (TCI)
- Regulatory, Contract & Compliance Oversight
- Budget Monitoring & Fiscal Accountability
- Supportive Housing & Residential Services
- Incident Management & Reporting
- Community & Interagency Collaboration
- Effective communication
References
Available upon request.
Timeline
Assistant Program Director / Program Director
Community Access, Inc.
07.2023 - 08.2025
Assistant Program Manager
Andrus Children's Residential Center
07.2022 - 04.2023
Shift Supervisor
Sheltering Arms Family and Children Services
12.2021 - 06.2022
Security Specialist
Woodfield Secure Juvenile Detention Facility
10.2018 - 12.2021
Assistant Cottage Manager
St. Christopher Incorporated
02.2017 - 05.2018
Youth Development Specialist-Per Diem
Woodfield Secure Juvenile Detention Center
10.2014 - 08.2015
Office Manager
Genesis Domestic Violence Shelter Program
10.2011 - 02.2017
Administrator on Duty
Jewish Board of Family and Children's Services
09.2011 - 07.2016
Early Career Experience
Jewish Board of Family and Children's Services | Jewish Childcare Association (JCCA) | Mount Pleasant Cottage School | Stony Lodge Psychiatric Hospital | Westchester County
01.1995 - 01.2011
Bachelor of Science - Psychology
Mercy University
Associate of Science - Human Services, Minor in Psychology
Monroe University