Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheniece Joseph

Brusly,LA

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring many years of relevant work experience to your team.

Overview

10
10
years of professional experience

Work History

Patient Access Representative

Our Lady Of The Lake Hospital
04.2019 - Current
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Providing excellent customer service by promptly answering patient inquiries.
  • Trained new staff on hospital processes and procedures.
  • Addressed bad debts in line with set protocols.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.

Daycare Worker

Young Years Daycare
07.2017 - 04.2019
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Encouraged good behaviors using positive reinforcement methods.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Monitored entrances and exits to maintain safety and organized environments.
  • Maintained child-friendly environment with access to outdoor activities.
  • Distributed food, napkins, and beverages in preparation for snack time.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Introduced children to educational games and activities to boost learning.
  • Developed age-appropriate activities and crafts to engage children.

Bank Teller

Essential Federal Credit Union
01.2017 - 07.2017
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Provided customer records, account statements and copies of checks.
  • Reconciled cash drawer and resolved discrepancies.
  • Counted and packaged currency and coins.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Placed orders for customer checks and verified starting numbers.
  • Removed mutilated currency from circulation.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.

Sales Associate

Macy's
01.2015 - 01.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Fast Food Worker

McDonald's
06.2013 - 01.2015
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Trained newly hired employees on routine tasks and customer service.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Processed orders on POS system and accepted cash and charge payments.
  • Provided support to crew members, facilitating quick food preparation and delivery.
  • Assisted with preparing salads and cold food items.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Accurately operated cash register to process customer payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Brewed coffee and tea and changed out drink station syrups.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.

Education

No Degree - Nursing

Baton Rouge Community College
Baton Rouge, LA
05.2025

High School Diploma -

Brusly High School
Brusly, LA
05.2014

Skills

  • Multitasking and Organization
  • Registration and Admissions
  • HIPAA Compliance
  • Customer Service
  • Registration Management
  • Work Quality Evaluation
  • Patient Check-In
  • Insurance Verification
  • Patient Education
  • Problem-Solving
  • Financial Procedures Adherence
  • Appointment Scheduling
  • Money Handling

Timeline

Patient Access Representative

Our Lady Of The Lake Hospital
04.2019 - Current

Daycare Worker

Young Years Daycare
07.2017 - 04.2019

Bank Teller

Essential Federal Credit Union
01.2017 - 07.2017

Sales Associate

Macy's
01.2015 - 01.2017

Fast Food Worker

McDonald's
06.2013 - 01.2015

No Degree - Nursing

Baton Rouge Community College

High School Diploma -

Brusly High School

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Sheniece Joseph