Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Sheniece Kauffman

Houston,TX

Summary

Dedicated and dependable professional with a strong background in customer service, virtual assistance, and data entry. Highly organized and detail-oriented, with excellent communication skills and a strong ability to multitask in fast-paced remote environments. Known for being reliable, tech-savvy, and client-focused. Holds a Class B CDL permit, demonstrating discipline, responsibility, and a willingness to learn and grow across industries. Passionate about providing top-notch support and contributing to a positive team dynamic.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Driver

Amazon
02.2018 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Obtained signatures from customers upon delivery of goods.
  • Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.

Customer Service Representative

Aon Hewitt
03.2015 - 09.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
  • Maintained up-to-date knowledge of product and service changes.

Education

High School Diploma -

Gulf Shores Academy
Houston, TX
05-2003

Skills

  • Time management
  • Valid Driver's license
  • Customer service
  • Clean driving record
  • Microsoft Word/Excel
  • Google Docs/Sheets
  • Customer service skills
  • Typing speed
  • Organization, multitasking, etc)
  • Problem-solving
  • GPS and route planning
  • Loading and unloading
  • DOT compliance
  • Shipping and packaging

Accomplishments

  • Trained new team members on customer service protocols, improving team productivity.
  • Recognized for outstanding customer satisfaction scores or positive feedback.
  • Handled over 100 customer interactions daily while maintaining a calm, professional attitude.
  • Organized digital files and documents, improving office efficiency by 30%.
  • Met all project deadlines in a fast-paced virtual environment with minimal supervision.

Certification

CDL PERMIT

Languages

English
Full Professional

Timeline

Driver

Amazon
02.2018 - Current

Customer Service Representative

Aon Hewitt
03.2015 - 09.2021

High School Diploma -

Gulf Shores Academy

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