Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic
Shenika Burns

Shenika Burns

Huntsville

Summary

To obtain a position where individual achievements and performance will be recognized, thereby allowing opportunities for growth and development.

Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Consolidated Communications
09.2024 - Current
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
  • Trained new team members on systems and procedures, fostering a collaborative environment.
  • Implemented process improvements that streamlined operations and reduced response times.
  • Analyzed customer feedback to identify trends, informing service enhancement strategies.
  • Monitored call metrics regularly, adjusting approaches to achieve optimal service outcomes.

Caregiver/Lead Medication Technician

Village Care Home LLC
01.2021 - 08.2024
  • Assisted clients with personal hygiene, medication management, and mobility, ensuring safety and comfort.
  • Provided compassionate care and support to clients in daily activities, enhancing overall well-being.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Administered prescribed medications accurately to residents, ensuring compliance with established protocols.

Elderly Caregiver

SYNERGY HomeCare
09.2019 - 01.2020
  • Assisted with daily living activities, enhancing client independence and quality of life.
  • Provided compassionate care, ensuring comfort and emotional support for elderly clients.
  • Monitored health conditions, reporting changes to healthcare professionals promptly.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.

Lead Caregiver

Brazos Home Health
04.2015 - 09.2019
  • Trained and mentored new caregivers, fostering a collaborative environment focused on quality care delivery.
  • Improved patient satisfaction by creating a comfortable living environment through regular housekeeping tasks and personalized services.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

Education

General Developmental Studies

Bryan High
05.2005

Criminal Justice Studies

Blinn College
03.2012

No Degree - Medical Assistant

College Health Care Professions
Houston, TX
08-2025

Skills

  • Type 35 wpm
  • BSL Certification
  • CPR Certification
  • Computer proficiency
  • HIPAA compliance
  • Medical terminology
  • Time management

Certification

  • CMA - Certified Medical Assistant

LANGUAGES

English

Timeline

Customer Service Representative

Consolidated Communications
09.2024 - Current

Caregiver/Lead Medication Technician

Village Care Home LLC
01.2021 - 08.2024

Elderly Caregiver

SYNERGY HomeCare
09.2019 - 01.2020

Lead Caregiver

Brazos Home Health
04.2015 - 09.2019

General Developmental Studies

Bryan High

Criminal Justice Studies

Blinn College

No Degree - Medical Assistant

College Health Care Professions

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