Shenika Christopher
Pompano Beach,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the child care services and digital design industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Customer Service Specialist
Teleperformance
North Lauderdale, Florida
06.2020 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Resolved concerns with products or services to help with retention and drive sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Handled over 20 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Activity Specialist
Van Dyke Cornerstone
Brooklyn, New York
07.2015 - 06.2020
- Maintained and ordered supplies for activities.
- Planned and oversaw implementation of special creative and hands on activities and swimming/pool trips.
- Developed and implemented themes and activities for children between ages of 5 and 12.
- Conducted clinical observations in classroom and during activities, noting emotional and behavioral health.
Administrative Receptionist
Research Foundation Of CUNY
New York City, NY
09.2018 - 03.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Received and routed business correspondence to correct departments and staff members.
Education
Associate of Applied Science - Computer Information Systems
Borough of Manhattan Community College of The City University of New York
New York, NY05.2023
Skills
- Proficiency in Microsoft Office and G Suite
- Proficiency in CORE Call Programming
- Calm and Professional Under Pressure
- Effective Written and Verbal Communication
- Data Entry and Maintenance
- Responding to Difficult Customers
- Customer Service and Assistance
- Patient and Empathetic
- Client Relationship Building
- Upselling Products and Services
- Courteous with Strong Service Mindset
- Team-Oriented and Cooperative
Timeline
Customer Service Specialist
Teleperformance
06.2020 - Current
Administrative Receptionist
Research Foundation Of CUNY
09.2018 - 03.2020
Activity Specialist
Van Dyke Cornerstone
07.2015 - 06.2020
Associate of Applied Science - Computer Information Systems
Borough of Manhattan Community College of The City University of New York
Similar Profiles
MACKLYNE IMARYMACKLYNE IMARY
Customer Support Expert at TeleperformanceCustomer Support Expert at Teleperformance
Brandon NaikBrandon Naik
Talent Management Specialist at TeleperformanceTalent Management Specialist at Teleperformance
Ashish VermaAshish Verma
Sr Manager WFM at TeleperformanceSr Manager WFM at Teleperformance
OMAR DOMINGUEZOMAR DOMINGUEZ
Customer Care at TeleperformanceCustomer Care at Teleperformance
OCTIVIA STRINGEROCTIVIA STRINGER
Operations Manager at Allied Universal SecurityOperations Manager at Allied Universal Security