SHENIKA DAVIS
DANIA,FL
Summary
Proven security and team leadership expertise honed at Allied Universal Security Services, adept in access control and fostering customer relationships. Leveraged CCTV monitoring and cash management skills to enhance safety and operational efficiency. Excelled in emergency response, achieving a significant reduction in incident response times, while mentoring teams to elevate service standards and performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
01.2023 - Current
- Reported suspicious activities and persons to law enforcement.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Checked and verified photo identification prior to granting facility access.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Completed full building and grounds patrols to spot and investigate concerns.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Cashier Team Lead
Delware North
07.2022 - 08.2023
- Quickly and accurately counted drawers at start and end of each shift.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Operated POS cash register and equipment to collect payments.
- Communicated with customers and team members to solve problems.
- Restocked and organized merchandise in front lanes.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Security Officer
Security Alliance Group LLC
09.2022 - 05.2023
- Reported suspicious activities and persons to law enforcement.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Checked and verified photo identification prior to granting facility access.
Cashier Team Lead
Paradies Lagardere
01.2016 - 04.2022
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Quickly and accurately counted drawers at start and end of each shift.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Processed both cash and card purchases and returns.
- Increased customer loyalty and retention.
- Assisted customers by answering questions and fulfilling requests.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Monitored areas for security issues and safety hazards.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
- Trained team members on cash register operation and cash handling.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Set up new sales displays each week with fresh merchandise.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Performed cash, card, and check transactions to complete customer purchases.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Learned duties for various positions and provided backup at key times.
- Handled cash with high accuracy and took care to check bills for fraud.
Cashier
Walgreens
02.2020 - 06.2021
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
CASHIER
Ross Dress for Less
05.2015 - 09.2016
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
Appointment Setter
CleanNet USA
08.2013 - 04.2015
- Answered phone calls and answered questions from potential customers.
- Scheduled and confirmed appointments and meetings for senior management team.
- Handled complaints and questions, and re-directed calls to other team members.
- Addressed client inquiries and updated database information.
- Set appointments with salespeople and potential customers.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Communicated with management to provide feedback on value and productiveness of appointment setting process.
- Used provided call list to sort, organize and prioritize before making outbound calls to potential customers.
- Resolved customer problems and complaints.
Dispatcher Clerk
Hard Rock Casino
11.2008 - 06.2009
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Cross-trained and provided backup support for organizational leadership.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
High School Diploma -
WESTPARK ADULT EDUCATION
Hallandale, FL06.2024
Skills
- Access Control
- CCTV Monitoring
- Visitor tracking
- Crime Prevention
- Metal detector operation
- Document Management
- Emergency Response
- Cash Register Operation
- Payment Collection
- Customer Assistance
- POS Systems
- Product restocking
- ID Verification
- Guest Services
- Product Merchandising
- Customer Service
- Cash handling expertise
- Cash Management
- Data entry proficiency
- Meeting planning
- Contract Preparation
- Presentation Development
- Proofreading
- Bookkeeping
- Data Entry
- Clerical Support
- Relationship Building
- Equipment Operation
- Passenger Assistance
- Commercial driving
- Materials Transport
- Route Management
Accomplishments
I'm 33 years old and I never gave up trying to receive my high school diploma I also went back for my home health care certificate and waiting to finish up my CNA I've also achieved my Teachers Aide certificate that's related to Child Care I'm one of the best in Customer Service,Security
Certification
CNA-CERTIFIED NURSE ASSISTANT
HOME HEALTH
SECURITY OFFICER-CLASS(D)
CDL DRUG COURSE
Additional Information
MY OBJECTIVE
- Creative and cooperative,works equally well individually or as part of a team
- Good oral and written communications skills
- Reliable,responsible contributor committed to excellence and success
- Organized,efficient and thorough;maintains flexibility in changing work assignments
- Honest,trustworthy and loyal;fluent in English & Creole
- Follows directions and learns quickly without or without training
- Entry-level retail professional with strong problem solving skills looking for a great customer service professional job
- Store associate with four years plus of experience in retail seeking a general manager position where I can lead a team of store associates effectively
- Driven graduate looking to help patients in need of my great experience
Timeline
Security Officer
Allied Universal Security Services
01.2023 - Current
Security Officer
Security Alliance Group LLC
09.2022 - 05.2023
Cashier Team Lead
Delware North
07.2022 - 08.2023
Cashier
Walgreens
02.2020 - 06.2021
Cashier Team Lead
Paradies Lagardere
01.2016 - 04.2022
CASHIER
Ross Dress for Less
05.2015 - 09.2016
Appointment Setter
CleanNet USA
08.2013 - 04.2015
Dispatcher Clerk
Hard Rock Casino
11.2008 - 06.2009
High School Diploma -
WESTPARK ADULT EDUCATION
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