Shenika Findlater
Greensboro,NC
Summary
Competent Product Specialist with more than 10 years of experience working in customer service. Skilled in demonstrations, data collection program. Proficient in brand positioning strategies and sales team building.
Developed skills in fast-paced, customer-centric environment, focusing on product management and customer satisfaction. Demonstrated ability to analyze market trends, communicate effectively, and support cross-functional teams. Seeking to transition into new field, leveraging strong analytical and communication capabilities.
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Professional product management expert prepared to drive impactful product strategies and solutions. Proven track record in optimizing product performance and enhancing customer satisfaction. Emphasizes team collaboration and adaptability to meet evolving challenges. Displays excellence in market analysis and strategic planning.
Overview
10
10
years of professional experience
Work History
ERS Product Specialist
The Auto Club Group
04.2022 - Current
- Assisted with demonstrations for [Product or Service] to showcase functionality.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Trained and provided coaching to [Number] junior team members.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Continually expanded knowledge of [Product or Service] product line.
- Researched product's technical specifications and accurately communicated information.
- Implemented quality control measures for product enhancements, ensuring high standards and customer satisfaction.
Customer Service Representative
(Contact Us) BELK
10.2021 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Educated customers about billing, payment processing and support policies and procedures.
Freezer Order Filler
Walmart
07.2019 - 05.2021
- Collaborated with team members to effectively manage high-volume orders during peak seasons, resulting in timely deliveries.
- Ensured product quality by conducting regular temperature checks and maintaining appropriate storage conditions.
- Maintained cleanliness of freezer area, performing regular inspections and addressing potential hazards promptly.
- Assisted in inventory management, conducting periodic stock counts and reporting discrepancies for swift resolution.
- Consistently met or exceeded performance metrics set by management, contributing to the overall success of the company''s cold storage operations.
- Prepared shipments for transportation with careful packaging techniques, ensuring minimal damage during transit while preserving product integrity.
- Contributed to a safe working environment by diligently adhering to company guidelines and OSHA safety regulations while operating equipment within the freezer area.
Sorting Associate
NAPA Distribution Center
04.2017 - 09.2019
- Actively participated in ongoing professional development opportunities provided by the company, enhancing overall skillsets and industry knowledge for continued growth.
- Reduced errors in the sorting process by conducting thorough quality checks and providing regular feedback to team members.
- Maintained organized workspaces, ensuring easy access to necessary tools and materials for efficient task completion.
- Achieved high levels of accuracy in package handling, minimizing damage claims and improving customer satisfaction rates.
Material Handler (Operation Room)
Chesapeake Regional Hospital
12.2017 - 07.2019
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Used hand-held scanners and physical logs to accurately track item movements.
- Performed cycle counts and inventory control to accurately track product levels.
Security Officer
Lankford Protection Services
07.2015 - 04.2016
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Education
Bachelor of Science - Architecture
Guilford Technical Community College
Jamestown, NCSkills
- Customer engagement
- Product training
- Product launches
- Pricing strategy
- Product demonstrations
- Product lifecycle management
- Business analysis
- Outstanding interpersonal skills
- High technical skills
- Campaign management
- Product performance monitoring
- Friendly and patient
- Excellent positive attitude
Timeline
ERS Product Specialist
The Auto Club Group
04.2022 - Current
Customer Service Representative
(Contact Us) BELK
10.2021 - 04.2022
Freezer Order Filler
Walmart
07.2019 - 05.2021
Material Handler (Operation Room)
Chesapeake Regional Hospital
12.2017 - 07.2019
Sorting Associate
NAPA Distribution Center
04.2017 - 09.2019
Security Officer
Lankford Protection Services
07.2015 - 04.2016
Bachelor of Science - Architecture
Guilford Technical Community College
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