Shenika Freeman-Foster

Dynamic Customer Service Specialist with a proven track record at SEALED AIR INC, enhancing client intake processes and driving effective resolution strategies. Demonstrated expertise in SAP and empathic communication has significantly improved team productivity and customer satisfaction. Skilled in confidential data management and crisis intervention, consistently achieving high standards in complex case management. Career goals include further leveraging these competencies to enhance organizational efficiency and client relations.

• Customer Service, Knowledge of principles and processes for providing customer assessments, meeting quality standards of service and evaluation of customer satisfaction.
• Administration and Management, Knowledge of business and management principals involved in strategic planning and resource allocation using SAP MM/WM modules.
• SAP Super-user, Serve as application's/team's SME for Purchasing/RFQ/ and Invoicing system issues. Team trainer for module rollouts, process changes and SAP upgrades.
• Personal Skills, Include proficiency in Microsoft Office Suites, Oracle databases, and Accounts Management, Ten Key calculator, Account payable and receivables, Process and Audit Expense Reports, Process vendor payments.
• General Accounting/Bookkeeping, Account Reconciliation, Billing, Accruals, Month End Closing, Year End closing, Payroll, Invoicing, Expense Reports, Foreign Currency Exchange, Wire Transfers, Audits, PGI, Requesting Credit, Reconcile Credit cards.