Shenika Hunt
Logistics Coordinator
Memphis,TN
Summary
Proactive professional with 7 years of experience and a proven knowledge of the day to day operations, planning and management of domestic and international logistics accounts.
Overview
7
7
years of professional experience
Work History
Independent Courier
Spark
Memphis, TN
04.2023 - Current
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
Freight Forwarder
DSV Air & Sea
Memphis, TN
11.2022 - 03.2023
- Arranged delivery or storage of goods at destinations.
- Coordinated ocean import shipments from port to port or port to terminal to ensure they arrived at final destination.
- Acted as broker in customs negotiations worldwide to guide freight efficiently through complex procedures
- Approved additional accessorial and finalized invoice costs before payment goes to carrier.
- Obtained, checked and prepared documentation in a timely manner to meet customs and insurance requirements, packing specifications, and compliance with other countries' regulations and fiscal regimes.
- Negotiated contracts, transportation and handling costs.
- Investigated and planned the most appropriate route for a shipment, taking into account the perishable or hazardous nature of goods, cost, transit time and security.
- Effectively navigated and managed shipments through Cargo Wise.
Logistics Manager/ Claims Supervisor
Dunavant Logistics
Memphis, TN
03.2021 - 10.2022
- Collected necessary documentation for claim filing.
- Provided dispositions for overages, shortages, and damages.
- Trained and supervised one employee to process claims.
- Processed claims, mitigated and negotiated settlements / denials.
- Mailed out and documented checks received to appropriate customers.
- Collaborated with MyEZCLAIM developers to create quick link tool for our customers to streamline and easily manage LTL claims.
- Followed proper freight management processes including quote, cover, receive, process, and invoice customer shipments.
- Contacted, negotiated, and secured carriers for available/open loads. Negotiated approximately 50 Truckload rates per month with carriers to get best rates possible.
- Communicated with decision-makers to drive solutions.
- Managed and built loads in Transportation Management System (TMS).
- Identified optimum capacity options, dispatching, routing, and scheduling carriers.
- Monitored and analyzed daily workload to achieve optimum utilization of resources in conjunction with our team
- Established and maintained positive client relationships by consistently exceeding customer expectations and resolving issues as they arise.
- Developed training modules and documentation to train staff.
- Managed three customer's accounts by planning daily shipments, tracking loads, and resolving issues in an urgent manner.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- Utilized DAT to find truckload and reefer carriers.
- Quoted rates for customers based on their specific needs.
- Audited invoices to get payments processed within 30 days.
Logistics Coordinator
Retrans
Memphis, TN
07.2018 - 03.2021
- Cold called to find available trucks using DAT and ITS systems
- Built, Maintained, and evaluated carrier relationships
- Proactively managed and planned the daily coordination of freight between warehouse and carriers on several accounts.
- Routed roughly 1,600 LTL shipments monthly in TMS system, using least cost carrier
- Utilized MOJO application to identify where savings cost could be made
- Set up carriers using SAFER System
- Managed customer's inbound and outbound shipments in TMS system
- Worked on data collection, report building, and analysis for VP of Operations
- Processed invoices from various carriers
- Reconciled EDI and manual invoices that did not match in TMS system
LTL Operations Representative
C.H. Robinson
Memphis, TN
05.2016 - 06.2018
- Confirmed data in system matches to what carriers report after pickup and work with teammates to create and maintain SOPs for processes.
- Resolved and tracked customer complaints / issues and provide support for POD requests
- Tracked and Traced shipments daily for pick-ups and deliveries
- Developed strong relationships with customers' planners, logistics teams, and facilities.
- Accepted, built, & scheduled all customer shipments correctly with all pertinent information and documentation.
- Verified that invoices have been extracted for payment from the TMS system.
- Acted as a Liaison between our customer and various carriers
Education
Associate of Applied Science - Medical Billing/Coding
High Tech Institute
Memphis, TN 05.2005 -
Skills
Conflict Resolution TacticsClaims EvaluationsTMS Mercury Gate and NavisphereMicrosoft Word, Excel, and WindowsCargo WiseAS400 operating SystemMyEzclaimMicrosoft OfficeExcelMojo for Logistics Route Optimization
Excellent driving skills
Route planning
GPS and route planning
Time management
Dispatch
Item tracking
Building physician relationships
Timeline
Independent Courier
Spark
04.2023 - Current
Freight Forwarder
DSV Air & Sea
11.2022 - 03.2023
Logistics Manager/ Claims Supervisor
Dunavant Logistics
03.2021 - 10.2022
Logistics Coordinator
Retrans
07.2018 - 03.2021
LTL Operations Representative
C.H. Robinson
05.2016 - 06.2018
Associate of Applied Science - Medical Billing/Coding
High Tech Institute
05.2005 -