Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Shenika Jackson

Milwaukee,Wisconsin

Summary

Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Enthusiastic with strong communication skills, a strong team player, and is eager to learn new processes to support overall organizational success.

Overview

5
5
years of professional experience

Work History

Cashier

Future Elevation
Madison, Wisconsin
08.2023 - Current
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped with purchases and signed customers up for rewards program.
  • Used suggestive selling techniques to promote add-on sales.

Member Service Supervisor

RecWell
Madison, Wisconsin
09.2019 - 10.2023
  • Managed cash drawer ensuring accuracy during transactions and end-of-day reconciliation processes.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Monitored staff performance to ensure adherence to company policies and procedures.
  • Evaluated employee performance against established goals and objectives on a regular basis.
  • Performed duties such as opening and closing store areas, stocking merchandise, setting up displays, and maintaining cleanliness of the store area.
  • Assisted customers with understanding benefits by providing comprehensive, knowledgeable, and pleasant explanations.
  • Provided leadership by motivating team members to achieve departmental goals.
  • Maintained records of customer interactions and transactions for future reference purposes.
  • Provided guidance and support to team members when needed.
  • Trained, coached and developed new employees to ensure they had the necessary skills for their role.
  • Reviewed customer feedback forms regularly and responded appropriately when necessary.
  • Communicated with other departments to coordinate activities as needed.
  • Mentored and motivated employees in regards to service quality, knowledge and performance.
  • Responded quickly to customer inquiries via phone or email in an efficient manner.
  • Organized documentation and filed completed member applications.
  • Assisted customers with inquiries, complaints and requests in a professional manner.
  • Resolved escalated customer issues promptly and efficiently.

Education

Bachelor of Arts - Communication Arts

University of Wisconsin - Madison
Madison, WI
05-2024

Skills

  • Employee Training
  • Customer service representation
  • Account Maintenance
  • Call Center Operations
  • Complaint Handling
  • Member relations
  • Customer Engagement
  • Research and due diligence
  • Customer Assistance
  • Cash Handling
  • Customer Service
  • Daily Reporting
  • Sales expertise

Affiliations

  • Videography
  • Video editing
  • Photography
  • Podcast/Podcast editing
  • Popular Master of Ceromonies or Event Host

References

References available upon request.

Timeline

Cashier

Future Elevation
08.2023 - Current

Member Service Supervisor

RecWell
09.2019 - 10.2023

Bachelor of Arts - Communication Arts

University of Wisconsin - Madison

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Shenika Jackson