SHENIKA LEWIS
Fyzabad
Summary
Dedicated and focused worker who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve given goals and targets. Flexible and hardworking, with a strong drive to always exceed to the best of my ability. I have diverse experience in an office environment, as well as in sales, administrative assistance, and customer service. I strongly believe in respecting everyone. I always bring forward a warm personality to lighten up a workspace, along with my fast-paced work ethic. Skilled in sales and customer relationship management, with a background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills, critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in the client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
LOANS REPRESENTATIVE
JMMB EXPRESS FINANCE
CIPERO STREET SAN FERNANDO
12.2024 - 03.2025
- Performed periodic reviews of account activity in order to detect any irregularities or suspicious activity.
- Improved loan applications and documentation by informing applicant of additional requirements.
- Prepared reports for customers with delinquent and irreconcilable accounts.
- Researched investor guidelines and kept up to date on program changes that affected loan processing or origination.
- Verified client financial information to determine creditworthiness and loan eligibility.
- Researched existing accounts to ensure that all necessary documents were received prior to approving a loan application.
BEAUTY ADVISER
BRYDENSPI LIMITED
MACOYA
09.2024 - 12.2024
- Created detailed reports on sales performance and customer feedback.
- Provided customers with product advice and recommendations based on their individual needs.
- Greeted customers upon entering store or salon and established friendly relationships with them.
- Organized promotional events such as makeup demonstrations and free makeovers.
- Showed customers how to apply makeup and other products to achieve desired looks.
- Created a positive shopping experience for each customer through effective communication skills.
LOTTO BOOTH OPERATOR
NLCB
01.2022 - 11.2023
- Cashing, dealing with multiple customers
- Providing excellent customer service
- Deposits
- Updating Reports, Restocking and upkeep of the booth and ensures the area is kept clean
- Adhered to company policies regarding payment methods accepted.
ADMINISTRATION • SECRETARY
PHILLIPS ENERGY SERVICES LIMITED
01.2020 - 12.2021
- Answered phone calls and emails to provide information, resulting in effective business correspondence
- Provided secretarial and office management support while building cooperative working relationships
- Inventoried and ordered supplies for the office
- Coordinated appointments, meetings and conferences
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials
SALES • SALES REPRESENTATIVE
DIRECTV LIMITED
04.2016 - 10.2018
- Developed key customer relationships to increase sales
- Answered product questions with up-to-date knowledge of sales and promotions
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service
- Presented products and services to prospective and existing customers to meet client needs
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients
- Contacted new and existing customers to outline benefits of products
- Created successful strategies to develop and expand customer sales
- Identified customers need to deliver relevant product solutions and promotions and meet target budgets
- Adhered to company initiatives and achieved established goals
- Followed-up with clients after installations to assess quality service and customer satisfaction
- Improved overall customer purchasing experiences to promote steady revenue
- Drove substantial sales through suggestive selling and by promoting add-on purchases
CLERICAL • FRONT DESK CLERK/OPERATOR
ANSA MCAL LIMITED
04.2015 - 10.2015
- Pulled and organized requested documentation
- Worked with the office manager to attain operational goals
- Reviewed and efficiently processed files each day in busy environment
- Answered and directed incoming calls using a multi-line telephone system
- Served visitors by greeting, welcoming and directing to appropriate personnel
- Scheduled and confirmed appointments
SALES • SALES REPRESENTATIVE/ASSISTANT MANAGER
THE CONVERSE STORE
09.2012 - 12.2014
- Met with the team on a weekly basis to identify sales opportunities, discuss strategies and execute new promotions
- Helped sales professionals finalize customer sales and handled escalated concerns
- Developed effective sales team members through highly individualized coaching
- Promoted exceptional levels of customer service by asking open-ended questions and assisting clients on the sales floor
- Opened and closed stores, set up registers and secured cash
- Evaluated store performance and recommended action plans to increase productivity
Education
High School Diploma - Mathematics, English Language, Visual Arts, Social Studies, Integrated Science, Office Administration, EDPM, Principle Of Business
Holy Name Convent Secondary
POINT FORTIN06-2012
Skills
- Project Management
- Strategic Planning
- Computer Skills
- Dedicated Team Player
- PC Proficient
- Office Administration
- Multi-Line Telephone System Operation
- Multi-Task Management
- Customer service-focused
- Microsoft PowerPoint
Hobbies and Interests
- Dancing
- Singing
- Cooking
- Gym
- Cosmetology
References
- Judy Francis, +1 (868) 757-9242
- Shunil Henry, +1 (868) 280-2323
Languages
- English
- Spanish
Affiliations
- MUA/ COSMOTOLIGIST
Certification
- HEALTH AND SAFETY / CPR CERTIFICATE
References
References available upon request.
Timeline
LOANS REPRESENTATIVE
JMMB EXPRESS FINANCE
12.2024 - 03.2025
BEAUTY ADVISER
BRYDENSPI LIMITED
09.2024 - 12.2024
LOTTO BOOTH OPERATOR
NLCB
01.2022 - 11.2023
ADMINISTRATION • SECRETARY
PHILLIPS ENERGY SERVICES LIMITED
01.2020 - 12.2021
SALES • SALES REPRESENTATIVE
DIRECTV LIMITED
04.2016 - 10.2018
CLERICAL • FRONT DESK CLERK/OPERATOR
ANSA MCAL LIMITED
04.2015 - 10.2015
SALES • SALES REPRESENTATIVE/ASSISTANT MANAGER
THE CONVERSE STORE
09.2012 - 12.2014
High School Diploma - Mathematics, English Language, Visual Arts, Social Studies, Integrated Science, Office Administration, EDPM, Principle Of Business
Holy Name Convent Secondary