Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shenika L. Mathews

Quincy,FL

Summary

Highly skilled professional with 16 years of experience in healthcare administration, patient intake, medical records management, and insurance verification. Skilled in ensuring compliance with HIPAA and organizational regulations, maintaining accurate documentation, and supporting regulatory processes. Strong background in electronic medical records, release of information, and cross-trained in dental scheduling and intake. Recognized for excellent communication, leadership, and organizational skills that support both patient care and regulatory standards.


Overview

20
20
years of professional experience
1
1
Certification

Work History

Lead Intake Specialist (Cross-Trained in Dental Intake)

Neighborhood Medical Center
04.2009 - Current
  • Welcome clients and visitors to the clinic, providing professional assistance and guiding them through the check-in process.
  • Manage patient appointment scheduling and educate clients on required documentation, ensuring preparedness, and reducing delays.
  • Handle a high-volume phone system, accurately responding to inquiries and directing calls to support operational efficiency.
  • Maintain patient records in EMR systems with accuracy and compliance, supporting both care delivery and regulatory audits.
  • Assemble and verify income and insurance documentation while ensuring databases remain up-to-date and compliant.
  • Perform clerical and administrative functions, including data entry, filing, document scanning, and front desk management.
  • Cross-trained in dental intake, scheduling, and insurance processing using Dentrix.
  • Collaborate with clinical staff to coordinate patient flow and ensure timely delivery of care.
  • Proficient in medical terminology and daily use of office equipment (computers, copiers, scanners, fax machines).

Release of Information / Clerical Support Scan Rep

HealthPort Technologies LLC / CRMC
09.2007 - 04.2009
  • Processed requests for medical records in accordance with HIPAA and organizational policy.
  • Verified requestor authorization and ensured legal compliance prior to release of information.
  • Retrieved and distributed records for patient care, billing, and compliance purposes.
  • Scanned and uploaded requests into EHR while maintaining accuracy and data integrity.
  • Provided customer service to internal departments and external requestors, resolving inquiries professionally.
  • Conducted quality checks on work to ensure accurate and compliant release of records.

Release of Information / Scan Rep

Florida Medical Records Services / TMH
06.2005 - 05.2006
  • Reviewed and processed medical record requests in compliance with HIPAA standards.
  • Performed quality assurance checks to ensure accuracy and confidentiality of released information.
  • Prepared compliance and activity reports for management.
  • Assisted clients via phone, fax, mail, and in person with medical records requests.
  • Participated in team discussions to identify ways to improve service delivery and client satisfaction.

Education

Bachelor of Arts - Criminal Justice

Saint Leo University
St. Leo, FL

Skills

  • Regulatory Compliance & HIPAA Standards
  • Patient Intake & Records Management
  • Insurance Verification & Authorization (Medical & Dental)
  • EMR Systems: Athena, Phreesia, FLMMIS, Availity, Dentrix
  • Communication & Customer Service Excellence
  • Leadership & Critical Thinking
  • Organization & Time Management
  • Microsoft Office Suite (Excel, Word, PowerPoint)
  • Compassionate communication
  • Intake assessment
  • Data entry

Certification

CPR Certified

Timeline

Lead Intake Specialist (Cross-Trained in Dental Intake)

Neighborhood Medical Center
04.2009 - Current

Release of Information / Clerical Support Scan Rep

HealthPort Technologies LLC / CRMC
09.2007 - 04.2009

Release of Information / Scan Rep

Florida Medical Records Services / TMH
06.2005 - 05.2006

Bachelor of Arts - Criminal Justice

Saint Leo University

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