Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shenika Plez

Union City,GA

Summary

Results-driven BDC Agent at Florida Fine Cars with expertise in leveraging CRM software and Microsoft Office to optimize sales processes and elevate customer satisfaction. Demonstrated proficiency in active listening and negotiation, leading to a track record of converting leads and fostering strong client relationships. Achieved notable improvements in sales conversion rates through effective goal orientation and rigorous performance tracking.

Overview

11
11
years of professional experience

Work History

BDC Agent

Florida Fine Cars
Miami, FL
10.2016 - 10.2023
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Monitored incoming emails from customers seeking assistance or information about vehicles or services offered.
  • Scheduled service appointments for customers as needed.
  • Followed up on sales leads through outbound calling.
  • Managed website inventory listing with up-to-date vehicle inventory and specifications.
  • Answered customer inquiries via phone, email, or online chat.
  • Networked to build client base and promote products to new and existing clients.
  • Conducted outbound calls to follow up on leads generated from various sources such as web forms, emails.
  • Coordinated with other departments to ensure customer satisfaction throughout the entire process of buying a car.
  • Adhered to all federal laws governing consumer protection when dealing with vehicle purchases.

Debt Collector

UCB
Davie, USA
08.2012 - 10.2016
  • Research regarding unsettled account balance that is completely or partially unpaid for Capital One and Chase Banks
  • Drafted letters demanding payment from delinquent customers using standard templates.
  • Implemented collection strategies to maximize recovery rates.
  • Ensure follow up by mail and phone to insurance carriers or customers on felonious payments
  • Investigate customer’s accounts and documents methodically
  • Punch all information about collection action of account into billing system
  • Resolve inconsistencies and prepare adjustments
  • Answer customer inquiries about account status
  • Evaluate claims denied for payment and poorly paid claims
  • Verify payment information adjustments to manager
  • Good Communication and customer service skills
  • Outstanding skills in relationship building
  • Extremely motivated and flexible team contributor
  • Maintained confidentiality and adhered to FDCPA regulations during collections.

Miami Uniforms
Homestead, USA
  • Responded promptly and answered/resolved customer inquiries and complaints
  • Investigated and resolved service issues and/or product problems
  • Managed customers’ database accounts, performed customer verification and processed applications, orders and requests
  • Worked with administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments
  • Kept records of customer interactions and actions taken, including – transactions, comments, inquiries and complaints
  • Supplied customers with written responses and information and followed up on customer communications
  • Strong Interpersonal communication skills
  • Problem analysis and problem solving
  • Organizational skills and customer service orientation
  • Adaptability and ability to work under pressure

Education

High School Diploma -

Albany High
Albany
06-1994

Skills

TECHNICAL SKILLS

  • Microsoft Office
  • PowerPoint
  • Excel
  • Outlook
  • LexisNexis
  • Goal orientation
  • Active listening
  • CRM software
  • Appointment setting
  • Performance tracking

Timeline

BDC Agent

Florida Fine Cars
10.2016 - 10.2023

Debt Collector

UCB
08.2012 - 10.2016

Miami Uniforms

High School Diploma -

Albany High

Similar Profiles

CREATE PROFILE
Shenika Plez