Shenika Ruff
522 E Clarkson Avenue Philadelphia ,PA
Summary
Proven leader with extensive experience at City of Philadelphia, adept in staff development and problem-solving. Excels in team management and training, enhancing performance through strategic mentoring. Skilled in MS Office, demonstrating a keen attention to detail. Achieved significant improvements in team efficiency and interdepartmental workflows, leveraging both hard and soft skills for optimal outcomes.
Overview
21
21
years of professional experience
Work History
Accounting Section Supervisor
City of Philadelphia - Finance
01.2023 - Current
- Enhanced team performance with regular training sessions and one-on-one coaching.
- Managed staff hiring, training and supervision.
- Coordinated with other supervisors to align strategies and streamline interdepartmental workflows.
- Adapted quickly to changing circumstances or unforeseen obstacles encountered during project execution, demonstrating resilience under pressure while continuing forward momentum towards achieving desired outcomes.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Delegated tasks appropriately to ensure optimal utilization of team member skills and capabilities.
- Conducted thorough evaluations of team members'' performances, providing constructive feedback for improvement.
- Established clear expectations for each team member, driving accountability for results achieved individually as well as collectively within the group setting.
Financial Accountant Specialist
City of Philadelphia - Finance
07.2018 - 01.2023
- Analyze Financial data, accounting transactions, expenditures and account receivables
- Review all departmental Petty Cash and Imprest Bank Reconciliations
- Prepare statements and reports for submission to federal and state governmental agencies
- Executed account adjustments to ensure precision in records.
Financial Accountant
City Of Philadelphia - Finance
01.2014 - 06.2018
- Mentored junior staff members in accounting best practices, fostering talent development within the department.
- Assisted in annual audit preparations, ensuring a smooth process with no major discrepancies found.
- Reduced risk in financial processes by promptly addressing accounting discrepancies.
- Tracked funds, prepared deposits and reconciled accounts.
Accountant
Grants Accounting and Administration Unit
01.2012 - 01.2014
- Analyze and review grant award and agreement documentation.
- Process vouchers for unallowable cost.
- Review, prepare and post expenditure and revenue transfers to ensure accurate records.
- Identify revenue and process deposit summaries from grant revenue reimbursements.
Accountant Trainee
Grants Accounting & Administration Unit
01.2011 - 01.2012
- Contributed to successful completion of year-end closing activities, including account reconciliations and adjustments.
- Collected and reported monthly expense variances and explanations.
- Consistently met deadlines for assigned tasks, contributing to overall efficiency within the accounting department.
- Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
Bank Teller
Wachovia Bank ( A Wells Fargo Co.)
08.2008 - 01.2011
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Maintained friendly and professional customer interactions.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Counted, verified and handled bank deposits and armored car transactions.
Beauty Consultant
CVS Pharmacy
10.2006 - 08.2008
- Conducted consultations to understand client's desired look.
- Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
- Conducted individual and group demonstrations on makeup application techniques for new marketing products.
- Maintained inventory levels by conducting regular stock checks and placing orders as needed, ensuring optimal product availability.
Tax Preparer Intern
Volunteer Income Tax Assistance
01.2007 - 04.2007
- Developed comprehensive understanding of various tax software programs, increasing accuracy and productivity.
- Provided excellent customer service, addressing client concerns and answering questions regarding their taxes.
- Identified potential deductions and credits for clients, minimizing their overall tax liability.
- Analyzed financial documents to accurately reflect client information on tax returns.
- Utilized tax software to prepare returns and meet deadlines.
- Contributed to a positive work environment through effective communication and teamwork.
- Completed and filed returns with tax departments at local, state, and federal levels.
Manager
McDonald's Corporation
06.2005 - 01.2007
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Improved marketing to attract new customers and promote business.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Floor Supervisor
McDonald's Corporation
09.2003 - 06.2005
- Oversee day to day shift operations
- Operate cash register and process customer sales
- Prepare and present customer orders
- Maintain cleanliness throughout the facility
Education
Bachelor of Science - Accounting And Business Administration
Rosemont College
Rosemont, PA 05-2007
Skills
- Staff development
- Team management
- Attention to detail
- Problem-solving abilities
- MS office
- Coaching and mentoring
- Analytical thinking
- Adaptability
- Multitasking Abilities
- Team building
Timeline
Accounting Section Supervisor
City of Philadelphia - Finance
01.2023 - Current
Financial Accountant Specialist
City of Philadelphia - Finance
07.2018 - 01.2023
Financial Accountant
City Of Philadelphia - Finance
01.2014 - 06.2018
Accountant
Grants Accounting and Administration Unit
01.2012 - 01.2014
Accountant Trainee
Grants Accounting & Administration Unit
01.2011 - 01.2012
Bank Teller
Wachovia Bank ( A Wells Fargo Co.)
08.2008 - 01.2011
Tax Preparer Intern
Volunteer Income Tax Assistance
01.2007 - 04.2007
Beauty Consultant
CVS Pharmacy
10.2006 - 08.2008
Manager
McDonald's Corporation
06.2005 - 01.2007
Floor Supervisor
McDonald's Corporation
09.2003 - 06.2005
Bachelor of Science - Accounting And Business Administration
Rosemont College
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